American's service in the terminal and onboard the plane was irreproachably good, but at least 2 of the 3 airport personnel on the tarmac (on contract to AA or to airport authority?) were sloppy and slow, and by their very body language gave all observers to understand that they had no professional commitment to their tasks. I watched as an AA agent from inside the terminal tried to spur them on, to no effect. Without hearing any of the exchange, it was apparent that this crew of slackers on the tarmac was delaying departure of the plane. And these same individuals are the ones entrusted to properly close baggage hatches, a fact of which I'd rather have remained ignorant. These were scenes I watched playing out around the plane next to the one I'd boarded. In sum, if attention to timeliness, professionalism, and safety is a concern to only part of your team, your company will fail to provide the level of service it aspires to, and may end up sacrificing lives in the bargain.