One thing after another
Posted Sep 7, 2016
Arrived to check in about 8pm. Clerk was barely communicative. Went to the room. Noted only one bath towel. I went back downstairs and asked for additional towels. Clerk had me follow him to the laundry room and gave me two more towels. Back upstairs, bathroom needs lots of upkeep, rust and leak marks on walls, cracked caulk. Just generally old and crumbling looking. The huge disappointment was in the morning when we got up to take showers and get ready for the family party we were in town attending. NO HOT WATER!!!! When I called the front desk, she morning clerk said, "oh the hot water went out yesterday, we called and told everyone" Obviously, they did not tell us when we checked in, nor did they mention it when I went down for additional BATH towels. I was very upset about the way the staff handled every personal contact. I will definitely NOT recommend this place to anyone. In fact, told the cousins who live in Chico to avoid it. Very unfortunate experience.