Ratings based on 67 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler
Posted Oct 2, 2015
Cons: Poor late night check in No elevator No hair dryer when requested
Overnight business stay. Disappointing service and facilities. See comments below.
for Everyoneby A verified traveler
Television need upgrade.Posted Sep 12, 2015
Staff very courteous. Television need upgrade. And more cable stations. Sitting area outside
by A verified traveler from New York
Never againPosted Aug 2, 2015
Cons: Train your people and give them the right tools to do their jobs
By error I stopped at 2 wrong locations in the same area for the same hotel (arond midnight). ALL THE SAME: horrible staff training and attitudes. The first 2 did nothing to help figure out the right address. You would expect employees to treat you as if they were in the "hospitality industry". They even told me that my reservation was not in their system, which 15 minutes later happened to be wrong. HVAC was not working, but although Summer, I was freezing in the night. The "included breakfast" is a joke (unless you love granola bars and apples). Ah...yes....WIFI is free...if you can connect....they were handing out the wrong passwords and it took me until next day with another "manager" to figure this out. The night one was incapable of figuring this out. If you feel like it, please: have an unforgettable stay!
by A verified traveler from florida
This hotel is under construction, no sleepPosted Jul 27, 2015
Location: Were there for a family Reunion. But looked as if this is a nice area
What a horrible experience. We had construction going on all 3 days. Even Sunday morning. Early hammering, drilling, pounding, forklifts at our window lifting carpet to room above us. Difficult to sleep or relax All outdated, Full kitchen had no utilities to cook with. No coffee maker, cups, plates, forks, etc. No hair dryer, bathroom was clean. Had to drive over brand new carpet in the parking lot, to get our car out of our parking spot. The front desk should have explained the situation to us. It was too late to change to another location, because of the Jazz festival in town. But I surely would have found a place. The breakfast had no decaf coffee or tea. Only wrapped muffins and apple's. I would never go back to this chain, due to the fact we should have been given the opportunity to go somewhere else. Especially for what we paid...A rip off!!! Very Disappointed !! Have pictures to show too!!!
for Everyoneby A verified traveler from columbus oh
Friendly staff, nice location, comfortable roomPosted Jul 24, 2015
Pros: I like the price, the kitchen and the staff
Cons: Need to have newspapers on site and better TV channels. This is Cincinnati so you should be able to watch a Reds game in your room
Location: Convenient to freeway access so 10 to 15 minutes to downtown, reds game, casino
Undergoing renovation but it wasn't a big problem. Good rate, convenient to freeway, pleasant staff.
by A verified traveler
Felt so uncomfortable we leftPosted Jul 5, 2015
When we arrived the sheets were dirty and the staff quickly changed them for us. However, the bathroom was sticky, covered in hair and had dead bugs. My wife felt so uncomfortable that we decided to check out and take a loss.
by A verified traveler from Massachusetts
Posted Jun 27, 2015
Pros: good size bathroom.
Cons: Needs an elevator, coffee pot, silverware, and hairdryer should be in the room. Room service upon request that is thorough.
Had to ask for coffee pot and silverware 1-2x and never received. No hairdryer in room. Had to ask 3x for them to clean our room and after the 3rd time someone finally came, however, left the wet towels on the floor. I was also told my management that they do not clean the rooms unless you are their at lest 7 days. I was at another extended stay and did not have the same experience. There is no elevator and we had to be on the 3rd floor due to alleged shortage of 1st floor rooms; I did not appreciate lugging my luggage up and down the stairs. What about handicapped or elderly people? Best Regards, Sharon
for Everyoneby A verified traveler from Northants, England
Nice hotel, staff helpfulPosted Jun 15, 2015
Pros: Room was a good size, staff were great, convenient to the city
Cons: Nothing for the hotel, but perhaps if there was enough take up, a shuttle service to the airport as it is quite a distance.
Location: Hotel is out of the city centre in a nice area, but there are plenty of places to shop and eat without going too far
Staff were great, I would definitely stay here again. I didn't know the area but there was plenty to do in the surrounding area and the hotel is just what I wanted (booked without any prior knowledge and very pleased) The room was comfortable and had everything I needed
for Familiesby Etta from Lincoln Park, Michigan
Home Away from homePosted Jun 10, 2015 on Hotels
Good quality for a good price and very comfortable and homy
for Getaway With Friendsby A verified traveler
Clean but old.Posted May 31, 2015 on Hotels
Hotel is older and furniture not updated. Bed okay but not very comfortable. Clean but old.