Ratings based on 115 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Posted Jul 15, 2017
Quiet and very friendly. Would stay here again.
Would recommend to friends & family.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
It was a pleasure to read your review about Extended Stay America - Cincinnati - Blue Ash - Reagan Hwy. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks for recommending us to future guests, and we look forward to your next visit.
Sincerely,
General Manager
by A verified traveler from Baltimore
Don't stay here
Posted May 31, 2017Chose for location and pool. The pool was actually filled in with concrete! The halls smelled and the AC units were loud, waking us up at night.
The staff was polite.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for staying with us. We apologize our hotel did not have a pool you were expecting and regret the inconvenience caused any inconvenience it caused. We are also sorry for the issues you encountered in your room. I have shared your concerns with my housekeeping and maintaining teams to take the corrective actions. We hope you will consider a return visit so we can make it up to you.
Sincerely,
General Manager
by A verified traveler
Posted May 27, 2017
Not a place I would chose to stay if I was a female traveling alone. Room was clean
Comment from Hotel Management
May 28, 2017 by General Manager , Hotel Management
Thank you for your feedback. Although you liked your clean room, I am sorry you didn’t feel our location as safe and the inconvenience it caused. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this. We hope you will consider us the next time you visit this area.
Sincerely,
General Manager
by A verified traveler
Posted May 20, 2017
The free "continental breakfast " was terrible! It was fruit bars,coffee and instant oatmeal!
Comment from Hotel Management
May 21, 2017 by General Manager, Hotel Management
We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels.
Thank you,
General Manager
by A verified traveler from cincinnati, ohio
Blood on the carpet; staff outside smoking
Posted May 16, 2017This place is a dump. Staff outside smoking so whenever called the front desk, no answer
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. Please accept my apologies for the inconvenience you experience while you were here. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and for that I am sorry. I have shared your review with my housekeeping and front desk staff to ensure this does not happen again. We hope to have the opportunity to make this up to you on your future visit.
Sincerely,
General Manager
by A verified traveler
Good location
Posted May 6, 2017Stay in hotel on trip for 1 days, located at nice location. Good wifi, some stain on the floor, complimentary breakfast is always energy bar and muffins.
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
Thank you for staying with us once again. It’s our pleasure knowing you liked our facilities and location. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to see you again soon.
Sincerely,
General Manager
by A verified traveler
Not as nice as reviews claim
Posted Apr 11, 2017 on HotelsNice check-in. Best part of the experience. NO ACCESS for handicapped. Some doors rusted out. Cigarette and alcohol debris litter the grounds and using the rear doors requires inhaling plumes of cigarette smoke. Very noisy. Cincinnati has cheaper and better places.
by Thomas P
Polite female desk clerk upon arrival
Posted Feb 27, 2017 on HotelsEverything clean. Order thru Expedia. Wanted to add a day. Called hotel about noon. Clerk was rude even hung up on me.
by A verified traveler
Posted Dec 13, 2016 on Hotels
Room was in good to great condition. The small kitchen is a little out of date but everything works like a champ. The cookware that is provided is a little worn but is still usable. There is a Kroger's that is just down the street with a bowling alley right next door. You really don't need to go anywhere once you are in the hotel. Room is in good condition with a good working AC Unit. No highway noise. A little noise like you would hear in an apartment complex but that is really about it. Overall just a great place to stay for a while if you need to.
by A verified traveler
Posted Nov 27, 2016 on Hotels
They were extremely helpful and courteous
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff with great customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.