I am writing to express my dissatisfaction with the accommodation that I have received at your establishment. I booked a vacation rental through VRBO for a family of six adults and three children. Upon arrival, I was appalled by the condition of the property. It was not clean, and it did not match the description or the photos on the website.
- The floors were dusty and dirty. We had to sweep them ourselves before we could unpack our luggage.
- The kitchen counter was sticky and stained. There were crumbs and food particles on it. We had to wipe it down with disinfectant wipes.
- The grill was not functioning, and it was very dirty. It had grease and burnt food on it. We could not use it at all.
- A pan was rusted and dirty. It had food residue and rust on it. We could not cook with it. We also had to clean many of the good pans.
- We had to purchase our own kitchen utensils, plates, cups, and napkins.
- One of the bedrooms had only a box spring without a mattress. Another bedroom had only a mattress without a box spring. They were both uncomfortable and unsanitary.
- The wash clothes and towels were stained and smelled bad.
These issues made our stay very unpleasant and stressful. We did not enjoy our vacation as we expected. We contacted the property manager a few times to complain and request a resolution.