7.8/10 Good! (1,000 reviews)
I had made a mistake when I did the reservation and needed an extra night. Could not change my reservation but made a second one for the additional night with a note to be able to stay in the same room. When we checked in we were told that everything was set and the reservation was good through the 3 nights. When we came back from the funeral we could not get in the room. At the desk the clerk said you have to check out and then check back in. I told her we were not told that on Thursday night. So we had to do the entire check in process again. She made us wait while she called and chastised the cleaning staff for not letting her know we had not checked out!! The room was clean but carpet was frayed and stained. Faucet in bathroom was loose. I prefer to have a hotel that has breakfast included in the cost of the room.
Reviewed on Sep 23, 2024
