Colachel Vacations from $178

The overall room was nice. The staff struggled with effective communication, particularly in English, and were often not able to resolve issues and answer basic questions regarding transport or touristic activities and always resorted to providing leaflets. The gym was nice but lacked functioning equipment especially the cycling machine. The breakfast was okay but could provide a much larger variety of choice. A dead cockroach was found in one of the pans which was undesirable. The room TV did not function properly and remote was broken. But the room was very comfortable and so was the AC. Overall decent but nothing great.

We loved the beautiful hotel grounds.

Clean and comfortable room. Hotel is nice but rooms and especially bathroom outdated

Overall Impression While the general condition of the hotel is satisfactory and the staff were initially helpful, several serious lapses in hygiene, housekeeping, and data privacy protocols negatively impacted my stay. 1. Food Safety & Hygiene Concerns During a visit to the downstairs restaurant , I observed approximately 10 to 15 fruit flies resting on the handles of two trays containing sweets. Staff Response: I immediately brought this to the attention of two staff members on duty. Regrettably, no corrective action was taken, and the staff appeared indifferent to the issue. Impact: This lack of urgency is highly disappointing and raises significant concerns regarding hygiene and food safety standards. 2. Housekeeping & Amenities The room supplies provided were insufficient for a double occupancy. The quantity of items remained limited throughout the stay, which was inadequate to accommodate the needs of two guests. 3. Data Privacy & Documentation Policy Upon check-in, I raised several specific questions regarding the handling of my passport copy, yet the front desk team was unable to provide any information regarding your internal policies. Retention Plan: What is the hotel’s official policy for retaining guest identification? Access Control: Who within the organization has access to these copies? Disposal Protocol: When and how is this sensitive data destroyed? The fact that front-line staff are unaware of data protection procedures is a matter of serious concern

the staff was great the rooms need improvement on being user friendly