"On arrival Santiago was just amazing, helping us chnage our room as we was right opposite a lift.
The hotel is situated in a quiet area of Sliema.
We didnt have breakfast at the hotel.
Most annoying part is not being able to take even a bottle of water to the rooftop pool or beach club. Spoke to the duty manager who said it was hospitality policy, yet he couldn't show me the policy ! 🙄
Spa is basic, the heated beds dont work and the sauna wasn't working one of the days.
I wouldn't stay again at this hotel but cannot commend Santiago enough. What a genuine kind staff member he is !"