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Crowne Plaza Concord / Walnut Creek, an IHG Hotel

Photo gallery for Crowne Plaza Concord / Walnut Creek, an IHG Hotel

Featured Image
Indoor Pool
In-room safe, desk, laptop workspace, blackout drapes

Overview of Crowne Plaza Concord / Walnut Creek, an IHG Hotel

Crowne Plaza Concord / Walnut Creek, an IHG Hotel

3.5 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
45 John Glenn Drive, Concord, CA, 94520

Explore the area

  • Popular LocationUniversity of California, Berkeley20 min drive
  • Popular LocationMount Diablo State Park20 min drive
  • Popular LocationUniversity of California Botanical Garden at Berkeley31 min drive
  • AirportOakland, CA (OAK-Oakland Intl.)35 min drive

Choose dates to view prices

About this area


Located in Concord, Crowne Plaza Concord / Walnut Creek, an IHG Hotel is in the business district and near the airport. The Veranda and Sunvalley Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Diablo Foothills Regional Park and Benicia Capitol State Historic Park. Six Flags Hurricane Harbor Concord and Pixieland are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • The Veranda - 14 min walk
  • California Grand Casino - 5 min drive
  • University of California, Berkeley - 20 min drive
  • Mount Diablo State Park - 20 min drive
  • University of California Botanical Garden at Berkeley - 31 min drive

Getting around

  • North Concord-Martinez Station - 8 min drive
  • Martinez Station - 12 min drive
  • Oakland Intl. Airport (OAK) - 35 min drive


  • Vineyards Restaurant/Bar — 1 min walk
  • In-N-Out Burger — 14 min walk
  • Plate and Vine — 16 min walk
  • El Tapatio Restaurant & Cantina — 19 min walk
  • Fuddruckers — 19 min walk

About this property

Crowne Plaza Concord / Walnut Creek, an IHG Hotel

3.5-star hotel with free area shuttle and restaurant
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas, a free area shuttle, and a free theme park shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. All 324 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include room service, hair dryers, and safes.
Crowne Plaza Concord / Walnut Creek, an IHG Hotel offers 324 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI) and SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 16 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Free area shuttle up to 2 mi
  • Free train station pick-up shuttle
  • Free theme park shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 5.99-15.50 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Free theme park shuttle
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (23000 square feet of space)
  • Meeting rooms


  • Garden
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)


  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Late check-in subject to availability


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 100 per pet, per stay
1 per room (up to 35 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.99 and USD 15.50 per person (approximately)
  • Self parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Concord Walnut Creek
Crowne Plaza Concord Walnut Creek
Crowne Plaza Walnut Creek
Crowne Plaza Walnut Creek Concord
Crowne Plaza Walnut Creek Hotel
Walnut Creek Concord
Crowne Plaza Concord Walnut Creek Hotel
Crowne Plaza Concord / Walnut Creek
Crowne Plaza Concord / Walnut Creek, an IHG Hotel Hotel
Crowne Plaza Concord / Walnut Creek, an IHG Hotel Concord
Crowne Plaza Concord / Walnut Creek, an IHG Hotel Hotel Concord

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 272 out of 990 reviews
5 - Excellent 27%
Rating 4 - Good. 274 out of 990 reviews
4 - Good 28%
Rating 3 - Okay. 193 out of 990 reviews
3 - Okay 19%
Rating 2 - Poor. 150 out of 990 reviews
2 - Poor 15%
Rating 1 - Terrible. 101 out of 990 reviews
1 - Terrible 10%




Staff & service




Property conditions & facilities

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I have stayed at in a long time. Right from the start, parking is abysmal. You have to pay to park and the parking lot is horribly located and barely lit. When I finally made my inside I was greeted by a nice enough man at the front desk. He gave me my key without saying my room number, noticing the men behind me - which I really appreciated. Unfortunately, the key didnt work and he had to reassign my room. My walk to the elevator was... long and damp. When I finally arrived at a room I was able to enter, I almost wished I hadn't. Rooms can be outdated without being gross and unreasonable. This was not one of those rooms. The carpet as sticky as the floor of a dive bar, the carpets rolling up in the middle, stains that led me to believe that the carpets hadn't been cleaned since 2010. I was shocked to find the bed was clean (thank God) so, exhausted I just decided to call it a night in this nightmare. Sitting on the bed (still convinced this was the cleanest place) I decided to watch TV. This is when I learned that TV antennas still exist. The TV was fuzzy, but with no bunny ears in sight I had no idea how to fix it Unfortunately, I had to get up a few hours later and didn't put shoes on... I stepped in something sticky. I may have asked to move but based on the hallway status no other room would better. Morning revealed more: broken blinds, a smoke detector removed and bagged, coffee creamer literally called "whitener". Stay away.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Everyone I encountered. I only stopped over 1 night on my way through. Bed was super comfy, checkout is 12 and boy did we need it. The curtains where so dark we slept in until 10:30. They let us have a late check out for 1:00. We will definitely be back! Would have loved to eaten our breakfast in the indoor terrace and swam in the pool.
Stayed 1 night in Jul 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There are bed bugs.
Stayed 3 nights in Jun 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property condition overall was very disappointing, looks like it hasn’t been updated since the 1970’s. The carpet was covered in stains, rippled and bunched up in areas so that you have to step over it. The wall paper was yellowed, stained, and damaged or missing in areas. Our first room smelled like smoke, our second room smelled fine but the hot water took several minutes to kick in in the shower and the sink cold water handle got stuck every time we used it. Despite that, the staff was friendly, the outdoor landscaping was nice, and we had everything we needed, but probably won’t stay here again or recommend it.
Stayed 2 nights in Jun 2021

2/5 Poor

Traveled with family
Disliked: Staff & service
I would not recommend this hotel for a vacation stay. It seems that it is use by the locals a lot more and the areas around it are a bit sketchy for tourists. Front desk associate was rude and quick to jump the hun to argue before explaining the situation. Also I had to call them twice to be able to get toilet treats send up to the room. Rooms are outdated even though they seem clean. Two of the light fixtures in the room didn’t work.
Stayed 4 nights in Jun 2021