“I picked up the room key about 17.30 but did not move into the room until about 21.00 by which time reception was closed. On a cold wet, night I could not get the heater to work and the TV I could not get commercial channels. Otherwise everything was ok.”
“No contact, except for one telephone call by me, to let them know my phone number because Expedia does not supply it to them. Check-in and check-out via SMS, no face to face contact. I like the method they use to let you access the room on arrival.”