Hotel Casa San Rafael

Property class: 3.5

Choose dates to view prices

Take advantage of free English breakfast, laundry facilities, and a fireplace in the lobby at Hotel Casa San Rafael. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room

Room

Standard Single Room

  • 118 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Room

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 118 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Cuenca Historic Center, a neighborhood in Cuenca, Hotel Casa San Rafael is near the airport. El Cajas National Park and San Blas Park reflect the area's natural beauty and area attractions include University of Cuenca's Orchid Garden and Inter-American Center of Popular Arts. Cuenca Municipal Planetarium and Cuenca Botanical Garden are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Cuenca travel guide
Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay

What's nearby

  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    5 min walk - 0.3 miles
  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    7 min walk - 0.4 miles
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    9 min walk - 0.5 miles
  • Plaza Rotary Market
    3 min walk - 0.2 miles
  • Alejandro Serrano Aguilar Stadium
    15 min walk - 0.8 miles

Getting around

  • Luis Cordero (Hermano Miguel) Station
    3 min walk
  • Gaspar Sangurima Tram Station
    6 min walk
  • Cuenca (CUE-Mariscal Lamar)
    4 min drive

Restaurants

  • Balcon Quiteño
    6 min walk
  • Tiesto's
    4 min walk
  • Mansion Matilde
    4 min walk
  • Coffee Lovers
    1 min walk
  • Monte Bianco San Blas
    3 min walk

About this property

Hotel Casa San Rafael

  • Hotel located in Cuenca Historic Center
  • You can look forward to free English breakfast, laundry facilities, and a fireplace in the lobby at Hotel Casa San Rafael. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and multilingual staff
    • Luggage storage, a front-desk safe, and coffee/tea in the lobby
    • Smoke-free premises and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms are individually decorated, and include amenities such as free WiFi, safes, and sound-insulated walls.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding and down comforters
    • Bathrooms with rainfall showers and free toiletries
    • LCD TVs with cable channels
    • Daily housekeeping, desks, and phones

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  • Parking available
9.2 out of 10, Wonderful, 181 reviews
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Frequently asked questions

Is Hotel Casa San Rafael pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Casa San Rafael?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa San Rafael on Oct 24, 2026 start from $61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Casa San Rafael?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Casa San Rafael?

Check-out is at noon.

Does Hotel Casa San Rafael provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per person applies.

Where is Hotel Casa San Rafael located?

Located in Cuenca Historic Center, this hotel is within a 5-minute walk of San Blas Park, Plaza Rotary Market, and Museum of the Canari Identity. Calderon Park and Las Conceptas Museum are also within 10 minutes. Luis Cordero (Hermano Miguel) Station is only a 3-minute walk and Gaspar Sangurima Tram Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa San Rafael Reviews

9.0

Wonderful

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 168 out of 274 reviews
Rating 8 - Good. 83 out of 274 reviews
Rating 6 - Okay. 13 out of 274 reviews
Rating 4 - Poor. 6 out of 274 reviews
Rating 2 - Terrible. 4 out of 274 reviews

Reviews

Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great place, location & an amazing staff.
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Cuenca

Very friendly place in a good location
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the wonderful staff at the Hotel Casa San Rafael. Outstanding hospitality! Looking forward to my next visit.
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful family owned historic home turned into a boutique hotel! Breakfast was home cooked. Close to historic downtown! The property owners weee very helpful and accommodating to all of our needs! Highly recommend!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff quiet room
Stayed 7 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Stayed 8 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Stayed 1 night in Oct 2023
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff beautiful hotel
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Historic hotel.

The hotel is very nice. The service was superb. The beds were not very comfortable
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stayed 4 nights in May 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snarly desk help; small room w/o amenities
Stayed 6 nights in Sep 2023
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Stayed 5 nights in Jun 2023
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Is not what I spect
Stayed 2 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una casa antigua muy bien conservada y acogedora. El personal super amable y atento. El piso de madera cruje al caminar de noche y la llave super antigua dificil de abrir la puerta, pero una excelente experiencia. Muy buen lugar
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRACIAS, MUY BIEN TODO
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hospedaje y servicio muy atento
Stayed 3 nights in Aug 2024