2/5 Poor
Sharon
Traveled with family
Oct 26, 2021
Disliked: Staff & service, amenities
Stayed 3 nights in Oct 2021
Holiday Inn Express Hotel & Suites Custer, an IHG Hotel
Photo gallery for Holiday Inn Express Hotel & Suites Custer, an IHG Hotel
Overview of Holiday Inn Express Hotel & Suites Custer, an IHG Hotel
Holiday Inn Express Hotel & Suites Custer, an IHG Hotel
4.6/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- Air conditioning
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
433 W Mount Rushmore Road, Custer, SD, 57730
Explore the area
- Jewel Cave National Monument15 min drive
- Mount Rushmore30 min drive
- Wind Cave National Park30 min drive
Choose dates to view prices
About this area
Custer
Located in Custer, Holiday Inn Express Hotel & Suites Custer, an IHG Hotel is in a rural area and near the beach. The area's natural beauty can be seen at Black Hills National Forest and Custer State Park, while 1881 Courthouse Museum and Black Hills Playhouse are cultural highlights. Needles Highway and South Dakota State Railroad Museum are also worth visiting. Kayaking and motor boating offer great chances to get out on the surrounding water, or you can seek out an adventure with hunting and mountain biking nearby. Guests appreciate the hotel's location for the sightseeing.
What's nearby
- Rocky Knolls Golf Course - 8 min walk
- Grand Magic Show - 16 min walk
- Jewel Cave National Monument - 15 min drive
- Mount Rushmore - 30 min drive
- Wind Cave National Park - 30 min drive
Getting around
- Rapid City Regional Airport (RAP) - 63 min drive
Restaurants
- Captain's Table — 4 min walk
- Purple Pie Place — 9 min walk
- Wrangler Family Dining — 13 min walk
- Dairy Queen — 15 min walk
- Skogen Kitchen — 16 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Safe Travels (WTTC - Global), and Travel in the New Normal (US Travel - USA)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking on site
- Free RV/bus/truck parking on site
- Wheelchair-accessible parking available
Food and drink
- Free buffet breakfast available daily 7:00 AM–9:30 AM
Things to do
- 36 holes of golf
- Bicycle tour information
- Fitness center
- Helicopter/airplane tours
- Indoor pool
- Public winery tours
- Shopping
- Spa tub
Family friendly
- Cribs/infant beds (surcharge)
- Indoor pool
- Laundry facilities
- Microwave
- Mini-fridge
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Sofa bed
- Travel crib
Conveniences
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
- Vending machine
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
Languages spoken
- English
Business services
- 24-hour business center
- Computer station
- Coworking space
Outdoors
- Firepit
- Outdoor entertainment area
- Outdoor furniture
- Picnic area
- Pool sun loungers
- Terrace
Spa
- 2 hot springs
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- Doorbell and phone notification
- Grab bar in shower
- Grab bar near toilet
- Handrails in stairways
- Height-adjustable showerhead
- In-room accessibility
- Low-height counter and sink
- Portable shower seat
- Raised toilet seat
- Roll-in shower
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
More
- Fireplace in lobby
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Cribs/infant beds (surcharge)
- Double sofa bed
- Heating
- Pillow menu
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower/tub combination
- Soap
- Toilet paper
Entertainment
- 32-inch flat-screen TV
- Cable channels
- Premium channels
Food and drink
- Coffee/tea maker
- Microwave
- Mini-fridge
More
- Connecting rooms available
- Desk
- Free local calls
- Free newspapers
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Safe
Similar properties
See similar properties
Custer
Washer and dryer
Pool
Hotel
Guest rating 4.5+
2 star
Family friendly
Policies
Check-in
Check-in from 3 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The property is closed between October 21 and April 12.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Service animals are exempt from fees
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 10.00 per stay
Cribs (infant beds) are available for USD 10.00 per stay
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Crib (infant bed) fee: USD 10.00 per stay
- Rollaway bed fee: USD 10.00 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
We should mention
Pool access available from 8:00 AM to 10:00 PM
Hot springs access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Holiday Inn Express Custer
Holiday Inn Express Hotel Custer
Holiday Inn Express Hotel Suites Custer
Frequently asked questions
Overall score and ratings
4.6
Wonderful
4.7/5
Cleanliness
4.6/5
Staff & service
4.4/5
Amenities
4.6/5
Property conditions & facilities
1/5 Terrible
Verified traveler
Oct 25, 2021
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude uncaring staff
Stayed 2 nights in Oct 2021
5/5 Excellent
Isabel
Traveled with family and small children
Oct 11, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021
5/5 Excellent
Philip
Oct 10, 2021
Stayed 6 nights in Oct 2021
5/5 Excellent
Debra
Oct 10, 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021