Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

Photo gallery for Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

Featured Image
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Balcony

Overview of Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

2.5 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
433 W Mount Rushmore Road, Custer, SD, 57730

Explore the area

  • Popular LocationJewel Cave National Monument15 min drive
  • Popular LocationMount Rushmore30 min drive
  • Popular LocationWind Cave National Park30 min drive

Choose dates to view prices

About this area

Custer

Located in Custer, Holiday Inn Express Hotel & Suites Custer, an IHG Hotel is in a rural area and near the beach. The area's natural beauty can be seen at Black Hills National Forest and Custer State Park, while 1881 Courthouse Museum and Black Hills Playhouse are cultural highlights. Needles Highway and South Dakota State Railroad Museum are also worth visiting. Kayaking and motor boating offer great chances to get out on the surrounding water, or you can seek out an adventure with hunting and mountain biking nearby. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Rocky Knolls Golf Course - 8 min walk
  • Grand Magic Show - 16 min walk
  • Jewel Cave National Monument - 15 min drive
  • Mount Rushmore - 30 min drive
  • Wind Cave National Park - 30 min drive

Getting around

  • Rapid City Regional Airport (RAP) - 63 min drive

Restaurants

  • Captain's Table — 4 min walk
  • Purple Pie Place — 9 min walk
  • Wrangler Family Dining — 13 min walk
  • Dairy Queen — 15 min walk
  • Skogen Kitchen — 16 min walk

About this property

Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

Hotel with free breakfast, near Rocky Knolls Golf Course
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a spa tub, and dry cleaning are onsite. All 91 rooms feature comforts like premium bedding and pillow menus, while conveniences include sofa beds and microwaves. Free WiFi and rainfall showerheads are standard, as are flat-screen TVs with cable channels.
Holiday Inn Express Hotel & Suites Custer, an IHG Hotel offers 91 air-conditioned accommodations with safes and complimentary newspapers. Accommodations are furnished with double sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Safe Travels (WTTC - Global), and Travel in the New Normal (US Travel - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:30 AM

Things to do

  • 36 holes of golf
  • Bicycle tour information
  • Fitness center
  • Helicopter/airplane tours
  • Indoor pool
  • Public winery tours
  • Shopping
  • Spa tub

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed
  • Travel crib

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • 2 hot springs

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Portable shower seat
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Double sofa bed
  • Heating
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between October 21 and April 12.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per stay
Cribs (infant beds) are available for USD 10.00 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 10:00 PM
Hot springs access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Custer
Holiday Inn Express Hotel Custer
Holiday Inn Express Hotel Suites Custer

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 469 out of 710 reviews
5 - Excellent 66%
Rating 4 - Good. 190 out of 710 reviews
4 - Good 27%
Rating 3 - Okay. 37 out of 710 reviews
3 - Okay 5%
Rating 2 - Poor. 9 out of 710 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 710 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

2/5 Poor

Traveled with family
Disliked: Staff & service, amenities
When we checked in, we were never informed by the clerk about the lack of housekeeping. The next day when we asked about towels, we were told we should have read sign.
Stayed 3 nights in Oct 2021

1/5 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude uncaring staff
Lovely hotel in a perfect location, but sadly the staff erased all the good. I would not recommend. We had to leave the hotel a day early due to an incoming blizzard, and they flatly and coldly refused to even consider a refund. They were on top of this completely cold and unfriendly. Not what I want to invest in, no matter how nice the room is.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying here again! The front desk woman was so nice and welcoming. Everything was clean. No issues at all!
Stayed 3 nights in Oct 2021

5/5 Excellent

Stayed 6 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very big and comfortable. Also very quiet here. Breakfast had good options and they kept it well stocked.
Stayed 2 nights in Oct 2021