Ratings based on 1,582 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from California
One of the worst stays ever!
Posted Jul 19, 2017
Pros: Not much.
Cons: The rooms need renovating but they are renting them out anyway. I didn't feel important enough to be given a decent room.
I really expected more from a Doubletree. We went to the room we were assigned and noticed right away that the entry door was coming off the hinges! We had to pick it up to get it to close all the way. The carpet was dirty, the bathroom door didn't lock and 1 of the keys didn't work. I went down to the reception desk and told that gal that the room was unacceptable. She apologized and gave me the keys to another room. We moved to the other room where we discovered that the carpet was just as dirty and 1 of the keys didn't work. The fridge seemed to have 3 legs and wobbled. After being in that room for about 10 minutes, the door suddenly opened and an elderly couple came in with their baggage, aided by the maid. I don't know if the room was double-booked or the couple got the wrong room and the maid was more than happy to open the door for them. Either way, we didn't feel safe for the duration of our stay. We had difficulty understanding how the air conditioner worked. We called the desk and they said someone would come up and look at it. While we were waiting, we discovered a thermostat on the wall which was equally cryptic. When the maintenance guy came he showed us how it worked. After running one cycle, it ceased to work at all. There was no fan in the bathroom and no hair dryer. We discovered that if we wanted to listen to music on the TV we would have to pay $10. There was no radio. WiFi was $12.95/day.
Comment from Hotel Management
Jul 23, 2017 by Eryn Schatz , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Sincerely,
Eryn Schatz
Guest Service Manager
Recommended
for Everyoneby A verified traveler
Posted Jul 13, 2017
Overall OK. Woken up by hotel staff asking if there was a dog barking in our room, which there wasn't. Inappropriate, & tried to enter the room posing as housekeeping only to be front desk staff. Everything else was fine, but that whole experience and accusation left a bad impression.
by A verified traveler from Salt Lake City
Find a different place to stay
Posted Jul 9, 2017Al though hotel staff was nice, this hotel is ran down and in extremely poor condition. Definitely NOT a $220+ facility. Fair price would be more like $89 a night. I stayed here with my three children and the pool was so nasty that we used just because kids were overly excited about 'a pool' but the water was cold and so murky that we could not see the bottom at the shallow end. Room: The faucet in the sink only had hot water since the cold water side did not work. Sheets were fine but carpet in room was old and dirty. A/C was blowing and making noise even when turned off. Overall experience was terrible and super overpriced.
Recommended
for Everyoneby A verified traveler
Posted Jul 8, 2017
This was a comfortable hotel, undergoing some renovations, but not anything that was inconvenient. The pool and hot tub were well maintained and ample towels in the pool room. We visited family nearby and did some shopping and recreating in the Denver area. The hotel was very convenient for these events.
Comment from Hotel Management
Jul 10, 2017 by Eryn Schatz , Hotel Management
Thank you for your 4/5 Review of your stay with us! We look forward to having you back with us in the near future
Warmest Regards,
by A verified traveler from KCMO
Denver area stay
Posted Jun 26, 2017
Pros: Location close to highway access
Cons: paint peeling in the bathroom, just looks tacky
Restaurant food quality just average for the cost very pricey
Location: nothing special, was there for business
the hotel is very nice and well located. It was a standard hotel with little hoopla I only stayed here for the best price. As for rates it we the lowest price in the area.
It was a bit noisy but all hotels are. cant really complain about that
Food was average for the price, Wont eat there next time, standard chain restaurant food
Comment from Hotel Management
Jun 29, 2017 by Eryn E. Schatz , Hotel Management
Thank you for taking the time out of your day to provide the feedback from your most recent stay this us. I am sorry to hear that we have fallen below your expectation regarding our restaurant service, however I am delighted to hear that you did enjoy your overall stay with us. We would be happy to have the opportunity to have you back with us. Please let me know if i may be of any assistance for future bookings.
Warmest Regards,
by A verified traveler
What on microwave or refrigerator???????
Posted Jun 26, 2017
Pros: The pool
Cons: Clean the carpet, put a refrigerator and microwave in the rooms.
Location: That was a plus near many restaurants.
No refrigerator and no microwave! I have stayed in many hotels and this is the first one I stayed in that did not have something to warm your food or keep it cold. Will not be coming back!
Recommended
for Everyoneby A verified traveler
Nice stay
Posted Jun 19, 2017Very kind staff. Great stay. I would stay there again.
by A verified traveler
Posted May 29, 2017
Was not pleased with the Hilton. Cold cookies, dirt tub, 30 minutes before we recived towels.
Recommended
for Everyoneby A verified traveler from Phoenix, AZ
Great location
Posted May 22, 2017
Pros: Location and staff.
Cons: Renovations are underway for a much needed updating.
Location: Legends Sports Bar very close. Good food and atmosphere. Good freeway access.
The hotel is undergoing renovations but handling it well. The front desk staff both upon check-in and check-out were exceptional. Free cocktail coupon for the sports bar across the parking lot was a nice perk as well.
Comment from Hotel Management
May 23, 2017 by Eryn E Schatz, Hotel Management
Thank you so much for taking the time out of your day to provide us the feedback from your most recent stay with us! I am delighted to hear that you have found our staff to be a highlight of your trip. We look forward to having you back with us in the near future
Recommended
for Everyoneby A verified traveler from Lake Elsinore, CA
Nice hotel, very close to I225 and Aurora.
Posted May 9, 2017convenient, safe parking. Spacious lobby. comfortable room. New remodeling in process.
Comment from Hotel Management
May 9, 2017 by Eryn Schatz , Hotel Management
Thank you so much for your wonderful feedback Mr. Bill! We look forward to having the opportunity to serve you again!