I booked two rooms for my stay. One of the rooms was fine. The other was problematic. First, the fridge did not work and there was rust inside of it. The staff did replace it as soon as it was reported but why was it there to begin with? Second, the toilet didn't work. When we went to the front desk to report the problem,
it took 40 minutes for a person at the desk to talk to us because the staff was too busy looking at a cell phone. Maintenance eventually came and used a plunger to try to fix the issue but that didn't work. All we could smell was sewage that evening. We we reported the issue in the morning, the lady at the front desk said well why didn't you report it sooner? We said ma'am we did. Third, when we were eating breakfast in the breakfast area, the construction workers doing the remodeling at the hotel were eating with the guests. One of the guys was hesitant to come in to eat which told us he knew that what they were doing was wrong.
I had high hopes for this hotel given the reputation of the Holiday Inn. Now, I feel disappointed. I also feel my money could have been spent at another establishment because it wasn't worth it at HI. I will never book a stay with them again.