"Excellent place to stay with a great breakfast buffet. "
"Excellent place to stay with a great breakfast buffet. "
Donna
"Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. "
"Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. "
"My favorite place to stay during my visit..Malang.
All employees is very kind , polite and helpful, the area is very clean and quiet.
High recommend place to stay"
"My favorite place to stay during my visit..Malang.
All employees is very kind , polite and helpful, the area is very clean and quiet.
High recommend place to stay"
"A good hotel with standards that meet expectations. Added bonus is the view from the higher floors. Would definitely stay again especially at a discounted rate if available. "
"A good hotel with standards that meet expectations. Added bonus is the view from the higher floors. Would definitely stay again especially at a discounted rate if available. "
Robert
"I like it. It is worth of my money. I will come back"
"I like it. It is worth of my money. I will come back"
"Rooms are not very sound proof,if you have inconsiderate guests in the room above you.Beautiful breakfast,but unfortunately not very warm at times."
"Rooms are not very sound proof,if you have inconsiderate guests in the room above you.Beautiful breakfast,but unfortunately not very warm at times."
owen
"Das Personal war sehr freundlich und hilfsbereit. Das Zimmer hatte eine gute Grösse und genügend Ablageflächen. In unmittelbarer Nähe hat es eine Moschee, die bereits um 4.15 Uhr morgens gut zu hören ist. Die Bettlacken und die Handtücher hatten Flecken. "
"Das Personal war sehr freundlich und hilfsbereit. Das Zimmer hatte eine gute Grösse und genügend Ablageflächen. In unmittelbarer Nähe hat es eine Moschee, die bereits um 4.15 Uhr morgens gut zu hören ist. Die Bettlacken und die Handtücher hatten Flecken. "
"All my reviews are by the Rules & Regulations of Expedia.
First the good....few employees are 5 STAR:
1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English.
2) Miss Rara from the Reception is nice and polite.
3) Mr. Harry for the Cafe/Restaurant is nice, polite.
Now, the not so good...lots of NOISE.
I FELT UNSAFE.
NO INTERNET for few HOURS.
NO ELECTRICITY for few HOURS.
I will NOT GO TO this HOTEL."
"All my reviews are by the Rules & Regulations of Expedia.
First the good....few employees are 5 STAR:
1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English.
2) Miss Rara from the Reception is nice and polite.
3) Mr. Harry for the Cafe/Restaurant is nice, polite.
Now, the not so good...lots of NOISE.
I FELT UNSAFE.
NO INTERNET for few HOURS.
NO ELECTRICITY for few HOURS.
I will NOT GO TO this HOTEL."
BEN
"The reasons that I only rate this hotel 3/5 are:
1. They were having renovation in the lobby. From 08:00 until 17:00 the lobby was very loud. Since they put me on lower floor, the noise was audible from my room.
2. They could not accept my Canadian credit cards. Therefore, I had to pay for incidentals (including extra bed) by cash.
3. This is not their fault as Expedia clearly stated that the beds were single, but the single beds were really single. My child could not snug in with his...
"The reasons that I only rate this hotel 3/5 are:
1. They were having renovation in the lobby. From 08:00 until 17:00 the lobby was very loud. Since they put me on lower floor, the noise was audible from my room.
2. They could not accept my Canadian credit cards. Therefore, I had to pay for incidentals (including extra bed) by cash.
3. This is not their fault as Expedia clearly stated that the beds were single, but the single beds were really single. My child could not snug in with his...
"Great hotel to stay in Malang. Friendly staff and clean room. Will definitely stay in again next time I come. "
"Great hotel to stay in Malang. Friendly staff and clean room. Will definitely stay in again next time I come. "
Kharisman
"I had a delightful experience at this hotel. The accommodations were superb, offering great value for money. The service provided was excellent, and I would certainly choose to stay here again in the future. However, I cannot recommend the spa service based on my personal experience; during my massage, I requested it to be stopped after just 10 minutes due to an unsatisfactory experience."
"I had a delightful experience at this hotel. The accommodations were superb, offering great value for money. The service provided was excellent, and I would certainly choose to stay here again in the future. However, I cannot recommend the spa service based on my personal experience; during my massage, I requested it to be stopped after just 10 minutes due to an unsatisfactory experience."
"Unfortunately, our room was not very clean. Also the safe was not working. That's why we contacted the staff to give us a new room. Unfortunately, the next room was the same. So a handyman came to fix the safe and a cleaner to clean again. In the end it was okay.
The staff was very friendly and helpful."
"Unfortunately, our room was not very clean. Also the safe was not working. That's why we contacted the staff to give us a new room. Unfortunately, the next room was the same. So a handyman came to fix the safe and a cleaner to clean again. In the end it was okay.
The staff was very friendly and helpful."
"Nice clean and courteous staff.
Great hospitality!"
"Nice clean and courteous staff.
Great hospitality!"
mark
"I rarely leave negative reviews, but I feel this feedback is necessary. Unfortunately, my stay was far from pleasant. It felt like an online date gone wrong: the pictures looked charming and clean, but what I encountered was shocking.
To start with the positives: the hotel has potential. It is spacious, modern, and offers wonderful outdoor seating by the pool alongside a lovely Balinese restaurant. However, cleanliness was a major issue and I’m not exaggerating.
From the moment I entered, it...
"I rarely leave negative reviews, but I feel this feedback is necessary. Unfortunately, my stay was far from pleasant. It felt like an online date gone wrong: the pictures looked charming and clean, but what I encountered was shocking.
To start with the positives: the hotel has potential. It is spacious, modern, and offers wonderful outdoor seating by the pool alongside a lovely Balinese restaurant. However, cleanliness was a major issue and I’m not exaggerating.
From the moment I entered, it...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty and a terrible experience. We would like a full refund from you and ask you to review the rating you currently have on the hostel."
"Tough place to review, you’re 1.5 miles up on an active volcano so you’re there to see the volcano. 🌋
Here is what you need to know:
The cabins are NOT heated and it gets cold at night.
The hot water is 30 liters and it takes an hour to reload.
To see the sunrise you leave at 2:30am in an unheated jeep, there is jeep traffic hellbut you make it up by 5am you’re on the equator so it does not change much. Mt Bruno at dawn is cool and sunrise wasn’t bad either, very dark skies amazing stars and shooting stars.
Food was ok but breakfast didn’t have bacon or ham some strange sausage, eggs were good though, lots of Indonesian food.
Glad I did it to be honest, lots of walking though."
"We very much enjoyed our stay at Hotel Tugu Malang. The building is unique and gorgeous, and filled with very interesting decorations and artifacts. They offer a free guided tour of the hotel to explain some of the history about these decorations and artifacts. The staff is very attentive, the rooms are nice and have character, the hotel is environmentally conscious, and the food is excellent. The hotel is in the center of Malang and within walking distance of things to see such as Kajoetangan Heritage Village."
"The hotel sits atop Batu hill and which means it is quiet. Secondly, it is very close to downtown area and main road to Malang. The staff was courteous and professional."
"The Grand Mercure was a wonderful hub to stay in Malang. It is not too far for Excursions to Mt. Bromo to pick you up and after an experience like that, you’ll want to stay somewhere that will pamper you back to balance. The cafe downstairs makes great options and while not very expansive, the room service dining had enough options for a variety of Indonesian and Western food to keep things fresh for a few days. The breakfast buffet had an extensive amount of options and you’re guaranteed to find something you like. Highly recommended. While we didn’t use the pool, it is family friendly with a fun for everyone slide and the building wrapping around it for coziness. "
"This is an excellent hotel. It's still rather new and very well maintained. Rooms are clean and comfortable. All the staff personnel are very polite and helpful. Highly recommended. "
"Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. "
"Even do the property is amazing food was very bad. They need to improve their options. There are not good restaurants around they stay longer is not a good idea"
"We booked 3 rooms and stayed 3 nights in this hotel. Everything was great: hotel was clean, staffs were great, beautiful decoration, cool koi pond, and the breakfast itself, with so many options, made us didn"t want to leave this place😄. This hotel is located in one of the best areas in Malang. I recommend this hotel and would stay here again when I'm in town. "