"From the moment we arrived, the staff made us feel like valued guests, not just customers. The check-in was seamless. Our room was spotless and beautifully decorated. What truly sets this hotel apart is the staff's genuine warmth and attention to detail. I have to give a special mention to Jorge who was fantastic. He was polite, professional and a real asset to the hotel. We also met one of the owners who was down to earth and asked on both occasions how our stay was. The hotel is very conveniently located to all shops, restaurants and historical landmarks. I will definitely stay again at this hotel when we return to Rome."