At check in, our two travelling partners were not recognized in our reservation of four. I had paid for all four guests in two rooms. The front desk had a difficult time finding our second room reservation. We did obtain our room key cards and resolved. BUT when I opened the door to our room, it was an uncleaned mess!!!! The matter was resolved with a new cleaned room. I believe here is the problem - Deficient Management! Well managed hospitality property have consistent communication between housekeeping and front desk/management. It is clear housekeeping is either not communicating with front desk/management or management just doesn't care. I understand the shortage of labor, especially in the hospitality industry. Regretfully, our "hot breakfast" had to be eaten in "courses" due to inadequate staff recognizing there were serving issuers. I took two empty coffee carafes to the kitchen service area to alert the one person I observed working and she thanked me for help. Staff could not keep up with witch resulted in folks circling around wondering "what's going on." In the matter of "cleanliness," the elevators had floor stains and in 3-4 lifts, a discarded plastic cup on the floor stayed there for several hours.. Rusty door hinges in our bath and dirty corners, other than tat our room was standard. To qualify my review I have specialized in hospitality valuations for the past 30 years - from budget franchises, Hilton, Marriot, Ritz, to boutique.