You get what you pay for
Posted Jan 30, 2017
I had a horrible experience here. To start, I get in at eleven but there is a change of shift so I have to wait for this to occur before anyone can help me. When they finally do, they hand me paper asking me to sign to give them one hundred as a cash deposit. No credit cards, no checks. Cash only. I had no idea about this when booking the room through expedia. So, I have to go to an ATM to get that amount of cash ( I don't tend to carry it on hand). By the time I get back, its midnight, and I am tired. I check in, sign the paper, and go to my room. The room is a suite (not a hotel room), with a full kitchen. There is a bed with a hard, uncomfortable mattress, and no comforter or blanket- just double sheets. I am too tired to do anything about this and go to sleep. Fast forward to the second night there (around two in the morning), I find a bedbug in the bathroom. This prevents me from getting any sleep, as I frantically look around the room looking for more and trying to look through my stuff as I don't want to bring any home. I know that the best the front desk can do is offer me another room so I do my best to get sleep instead (which really does not happen). I have a 9:50 AM plane to catch the next morning, so I check out nice and early by 7. They tell me I cannot get my deposit back until 9 AM, which I clearly cannot stay for without missing my flight. I am told there is nothing they can do about this, and the manager (who I had to call) says the same thing. Don't stay!!