Multiple complaints went unaddressed and or ignore
Posted Jul 19, 2016
Upon arrival we were downgraded to a smaller room since they were over booked. Got to the room, old take-out containers were left in the room. A call to have this addressed was ignored, though they told us someone would come and address it or we could get another room. Nothing happened. Neighbors were loud, verbally abusive to us banging on the door, walls, and screaming for no apparent reason. We asked the front desk to address, and again seemingly ignored. No fridge, air conditioning control, bad mattress and the whole while due to the circumstances, were questioned the cleanliness of the room.
Who doesn't have an ice machine on each floor? Will not recommend this hotel to anyone.