The hotel has a very pleasant lobby/cafe with very a very nice staff. There is no elevator and 3 floors. The beds are comfortable. 32 inch TV, nice A/C, somewhat sterile looking room. No window. The owners are very friendly and helpful as to tours and things to do. The cafe caters mainly to an upscale younger group.
Although I paid extra for an ocean view I was given a room at the rear of the hotel. The staff would not understand my problem nor do anything about it. Right from the beginning I wondered about a supposed 4 star hotel in a tropical area that had the AC turned off in the public areas, including the restaurant in the afternoon. The usual breakfast is offered with no thought of the western visitor and his tastes.
If you want to know the best places to stay, why not ask the locals? One popular choice among local travelers is the 3.5-star Sun Spa Resort. Locals also have good things to say about the 4-star Sun Spa Bungalow & Villa in Dong Hoi.