Find all hotels by Banyan Tree in Dongshan from $335

"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere. What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction. Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou! "

"Nice breakfast, reasonable price for the room."

"Beautiful rooms, helpful support from staff, excellent breakfast. "

"The stuff are friendly, privide me with all information."

"Nice to stay "

"Lovely hotel, felt very modern and luxurious but welcoming. Lovely apartment (on 17th floor) with amazing modern cityscape views with lake... Spacious living room (with kitchenette) and bedroom with sizeable attractive ensuite with bath as well as walk in shower. Breakfast in hotel restaurant very impressive for range of items and choice of Western as well as Eastern cuisine... the hotel manager and his wife were there every day, spoke excellent English and were very welcoming so it was a real family atmosphere. All other staff were also very friendly and helpful, and room service cleaning was excellent. Lovely attractive quiet local area with convenience stores, restaurants, easy access to the local metro for plenty of sightseeing options, and beautiful lakeside walks on the doorstep. We stayed for two weeks, would love to visit again."

"Excellence condition. Friendly and professional staffs. "

"Room facilities are good. Not far from metro station. "

"The hotel is closed to Guanqian Street which pretty much a night market street. There are several metro stations within walking distance so it's easy to move around the city. Staff were friendly and the checkin process was pretty fast and easy"