- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Stayed 1 night in Sep 2019
Overview of Pan Pacific Suzhou
Photo gallery
Guest reviews
Excellent
303 reviews
Guests rated this property 4.4/5 for cleanliness.
Amenities
- Pool
- Free WiFi
- Free Parking
- Air Conditioning
Map
259 Xin Shi Road, Suzhou, Jiangsu
What's nearby
Tiger Hill7 min walk
Suzhou Ancient Grand Canal11 min walk
Pan Gate12 min walk
Wuxi (WUX-Shuofang)56 min drive
Choose dates to view prices
Premier King Room
Photos of Premier King Room
Premier King Room
More detailsRoom amenities
- 365 sq ft
- Sleeps 2
- 1 King Bed
Pacific Club King
Photos of Pacific Club King
Pacific Club King
More detailsRoom amenities
- 452 sq ft
- Sleeps 2
- 1 King Bed
Executive Suite, 1 King Bed
Photos of Executive Suite, 1 King Bed
Executive Suite, 1 King Bed
More detailsRoom amenities
- 689 sq ft
- Sleeps 2
- 1 King Bed
Executive Premier Twin
Photos of Executive Premier Twin
Executive Premier Twin
More detailsRoom amenities
- 366 sq ft
- Sleeps 2
- 2 Twin Beds
Pacific Club Twin
Photos of Pacific Club Twin
Pacific Club Twin
More detailsRoom amenities
- 452 sq ft
- Sleeps 2
- 2 Twin Beds
Premier Twin Room
Photos of Premier Twin Room
Premier Twin Room
More detailsRoom amenities
- 365 sq ft
- Sleeps 2
- 2 Twin Beds
Executive Premier King
Photos of Executive Premier King
Executive Premier King
More detailsRoom amenities
- 366 sq ft
- Sleeps 2
- 1 King Bed
Deluxe King Room
Photos of Deluxe King Room
Deluxe King Room
More detailsRoom amenities
- 366 sq ft
- Sleeps 2
- 1 King Bed
Deluxe Twin Room
Photos of Deluxe Twin Room
Deluxe Twin Room
More detailsRoom amenities
- 366 sq ft
- Sleeps 2
- 2 Twin Beds
About this area
Suzhou
Located in Suzhou, Pan Pacific Suzhou is on the Strip and on the riverwalk. Metro Shopping Mall and Shantang Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Qionglongshan Dongwu National Forest Park. Traveling with kids? Consider Ferris Wheel Paradise and Baimajian Ecological Garden.
Visit our Suzhou travel guideWhat's nearby
- Tiger Hill - 7 min walk
- Suzhou Ancient Grand Canal - 11 min walk
- Pan Gate - 12 min walk
- Master of the Nets Garden - 6 min drive
- Suzhou Embroidery Research Institute - 8 min drive
Getting around
- Suzhou Railway Station - 17 min drive
- Shanghai (SHA-Hongqiao Intl.) - 58 min drive
Restaurants
- Garden Brasserie — 1 min walk
- Keyaki — 1 min walk
About this property
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and transportation
Free self parking
Limited parking spaces
Parking height restrictions apply
Roundtrip airport shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 128 for adults and CNY 68 for children
3 restaurants
1 bar
24-hour room service
Coffee/tea in common area(s)
Things to do
Billiards/pool table
Children's pool
Fitness center
Indoor pool
Outdoor pool
Sauna
Spa services
Steam room
Family friendly
Children's pool
Dry cleaning service
Free children's club
Indoor pool
Laundry facilities
Outdoor pool
Conveniences
ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Lockers available
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services
Languages spoken
Chinese
English
Business services
Computer station
Meeting rooms
Conference space (15070 square feet)
Outdoors
Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace
Spa
6 treatment rooms
Body treatments
Couples treatment room(s)
Massage/treatment rooms
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Down comforter
Pillow menu
Bathroom
Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Entertainment
Flat-screen TV
iPod dock
Satellite channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
In-room dining only
More
Desk
Iron/ironing board
Safe
Policies
Check-in
Check-in from 2 PM - 6 PM
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CNY 175.0 per night
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
- Rollaway bed fee: CNY 175.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- This property advises that enhanced cleaning and safety measures are currently in place.
- Disinfectant is used to clean the property, and guests are provided with hand sanitizer.
- For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
We should mention
Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou
Frequently asked questions
Guest reviews
- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities
Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
Stayed 2 nights in Sep 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the service, quality, pace, integrity, rapport and atmosphere.
Stayed 2 nights in Aug 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.
Stayed 1 night in Jun 2019
This traveler didn’t leave comments with their review
Stayed 2 nights in Jun 2019