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Overview of Pan Pacific Suzhou

Photo gallery

Guest reviews

4.4/5 Excellent
303 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationTiger Hill7 min walk
Popular LocationSuzhou Ancient Grand Canal11 min walk
Popular LocationPan Gate12 min walk
AirportWuxi (WUX-Shuofang)56 min drive

Choose dates to view prices

  • Premier King Room

    Room amenities

    • 365 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Pacific Club King

    Room amenities

    • 452 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Suite, 1 King Bed

    Room amenities

    • 689 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Premier Twin

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Pacific Club Twin

    Room amenities

    • 452 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Premier Twin Room

    Room amenities

    • 365 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Executive Premier King

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe King Room

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Twin Room

    Room amenities

    • 366 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Suzhou

Located in Suzhou, Pan Pacific Suzhou is on the Strip and on the riverwalk. Metro Shopping Mall and Shantang Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Qionglongshan Dongwu National Forest Park. Traveling with kids? Consider Ferris Wheel Paradise and Baimajian Ecological Garden.

Visit our Suzhou travel guide
Map
Popular Location

What's nearby

  • Tiger Hill - 7 min walk
  • Suzhou Ancient Grand Canal - 11 min walk
  • Pan Gate - 12 min walk
  • Master of the Nets Garden - 6 min drive
  • Suzhou Embroidery Research Institute - 8 min drive

Getting around

  • Suzhou Railway Station - 17 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 58 min drive

Restaurants

  • Garden Brasserie — 1 min walk
  • Keyaki — 1 min walk

About this property

Pan Pacific Suzhou

Family-friendly Suzhou hotel in Gu Su District with 3 restaurants
This smoke-free hotel features 3 restaurants, an indoor pool, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. All 480 rooms boast deep soaking tubs and offer free WiFi and iPod docks. Free wired Internet and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Pan Pacific Suzhou offers 480 air-conditioned accommodations with iPod docking stations and safes. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels.
Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
Limited parking spaces
Parking height restrictions apply
Roundtrip airport shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 128 for adults and CNY 68 for children
3 restaurants
1 bar
24-hour room service
Coffee/tea in common area(s)

Things to do

Billiards/pool table
Children's pool
Fitness center
Indoor pool
Outdoor pool
Sauna
Spa services
Steam room

Family friendly

Children's pool
Dry cleaning service
Free children's club
Indoor pool
Laundry facilities
Outdoor pool

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Lockers available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English

Business services

Computer station
Meeting rooms
Conference space (15070 square feet)

Outdoors

Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Spa

6 treatment rooms
Body treatments
Couples treatment room(s)
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Down comforter
Pillow menu

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

Flat-screen TV
iPod dock
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
In-room dining only

More

Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in from 2 PM - 6 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CNY 175.0 per night

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
  • Rollaway bed fee: CNY 175.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitizer.
  • For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Pan Pacific Suzhou and receive a full refund?
Yes, Pan Pacific Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Suzhou cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 6 AM–11 PM.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pan Pacific Suzhou?
Self parking is free at this property.
What time is check-in at Pan Pacific Suzhou?
Check-in is from 2 PM–6 PM.
What time is check-out at this property?
Check-out is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this property located?
This family-friendly Suzhou hotel is located on the Strip, within 2 mi (3 km) of Pan Gate, Master of the Nets Garden, and Suzhou Embroidery Research Institute. Metro Shopping Mall and Shantang Street are also within 3 mi (5 km).

Guest reviews

4.4
Excellent
5 - Excellent
166
4 - Good
92
3 - Okay
32
2 - Mediocre
12
1 - Poor
1
4.4
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.

Stayed 1 night in Sep 2019

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities

Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really liked the service, quality, pace, integrity, rapport and atmosphere.

Stayed 2 nights in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.

Stayed 1 night in Jun 2019

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Jun 2019