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Palace Downtown

Photo gallery for Palace Downtown

Exterior
Minibar, in-room safe, blackout drapes, soundproofing
Restaurant
Separate tub and shower, free toiletries, hair dryer, bathrobes
Spa tub, steam room, Turkish bath, body treatments, hydrotherapy

Overview of Palace Downtown

VIP Access

Palace Downtown

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Explore the area

  • Popular LocationDubai Mall5 min walk
  • Popular LocationDubai Fountain10 min walk
  • Popular LocationBurj Khalifa11 min walk
  • AirportDubai (DXB-Dubai Intl.)24 min drive

Room options

About this area

Dubai

Located on a lake, Palace Downtown is in Downtown Dubai neighborhood and is connected to a shopping center. Dubai Mall and Mall of the Emirates are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dubai Creek. Looking to enjoy an event or a game while in town? See what's happening at Coca-Cola Arena or Meydan Racecourse. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Dubai Mall - 5 min walk
  • KidZania - 9 min walk
  • Dubai Fountain - 10 min walk
  • Burj Khalifa - 11 min walk
  • Dubai Opera - 16 min walk

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 24 min drive

Restaurants

  • Günaydın - 5 min walk
  • Arabeska Restaurant - 1 min walk
  • Beirut Khanum - 2 min walk
  • Reif Kushiyaki - 4 min walk
  • Zahr El-Laymoun - 4 min walk

About this property

Palace Downtown

5-star luxury hotel near Burj Khalifa
Located close to Dubai Fountain and Dubai Mall, Palace Downtown provides a roundtrip airport shuttle, a poolside bar, and shopping on site. Treat yourself to a detox wrap, a body treatment, or a body scrub at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a hair salon.
Other perks include:
  • An outdoor pool and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and tour/ticket assistance
  • A gift shop, a 24-hour front desk, and ATM/banking services
  • Guest reviews say great things about the breakfast and proximity to shopping
Room features
All 242 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, electric kettles, and daily housekeeping

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Palace Downtown?

As of Apr 1, 2023, prices found for a 1-night stay for 2 adults at Palace Downtown on Apr 5, 2023 start from $367.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in is from 3 PM - midnight.

What time is check-out at Palace Downtown?

Check-out is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

Located in Downtown Dubai, this luxury hotel is within a 15-minute walk of Dubai Fountain and Dubai Mall. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

Palace Downtown Reviews

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 771 out of 1000 reviews" "
" "10 - Excellent 77%
Rating 8 - Good. 161 out of 1000 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 47 out of 1000 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 11 out of 1000 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 10 out of 1000 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.3/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Excellent

Oniba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was echt perfect. Uitzicht en kamer en personeel. Ontbijt was elke dag hetzelfde, maar na het vragen kregen wij ok de zesde dag speciaal gerecht op aanvraag. Kok heeft speciaal klaargemaakt voor ons. In de avond uren is het best druk in de omgeving als je met auto bent en voor de hotel ook. Maar zij doen echt alles eraan om je snel te helpen. Je staat nooit langer dan 5 minuten.
Stayed 6 nights in Mar 2023

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my stay was excellent its the only place i stay when i visit dubai
Stayed 2 nights in Mar 2023

10/10 Excellent

Anna, Van Nuys

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff and location. Everything about this hotel is great!!!!
Stayed 3 nights in Jan 2023

10/10 Excellent

Andrea, Santa Clarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opulent. My only complaint was the restaurants on property charged excessive amounts for their food.
Stayed 3 nights in Feb 2023

10/10 Excellent

Deepak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property! We are looking forward to our next visit to Dubai and the Palace Downtown!
Stayed 3 nights in Feb 2023

10/10 Excellent

Angela Gongqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with impeccable service! Staff is going the extra mile. We had a wonderful time and will be back.

10/10 Excellent

Ebraheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Staff and service surpassed our expectations.

4/10 Poor

James

Stayed 2 nights in Dec 2022

10/10 Excellent

lynda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 3 nights in Dec 2022