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Pullman Dubai Downtown

Photo gallery for Pullman Dubai Downtown

Premium bedding, free minibar items, in-room safe, desk
Outdoor pool, pool umbrellas, sun loungers
Deluxe Room, 1 King Bed | Premium bedding, free minibar items, in-room safe, desk
International cuisine

Overview of Pullman Dubai Downtown

Pullman Dubai Downtown

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Al Abraj Street with Marasi Drive, Dubai, 0000

Guests rated this location 8.6/10 - Excellent

Explore the area

  • Popular LocationDubai Fountain13 min walk
  • Popular LocationBurj Khalifa9 min drive
  • Popular LocationDubai Mall10 min drive
  • AirportDubai (DXB-Dubai Intl.)22 min drive

Room options

About this area


Pullman Dubai Downtown is located in Downtown Dubai, a neighborhood in Dubai, and is near a metro station and near the beach. KidZania and Dubai Aquarium & Underwater Zoo are local attractions and those in the mood for shopping can visit Souk al Bahar and City Walk. Looking to enjoy an event or a game while in town? See what's happening at Coca-Cola Arena or Meydan Racecourse.

What's nearby

  • Dubai Fountain - 13 min walk
  • Dubai Opera - 16 min walk
  • KidZania - 17 min walk
  • Burj Khalifa - 9 min drive
  • Dubai Mall - 10 min drive

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai Intl. Airport (DXB) - 22 min drive


  • FireLake Grill House & Cocktail Bar - 6 min walk
  • Iran Zamin Restaurant - 8 min walk
  • Sah El Nom - 2 min walk
  • La Serre - 7 min walk
  • Al Hallab Bab El Bahar - 8 min walk

About this property

Pullman Dubai Downtown

5-star luxury hotel located in Downtown Dubai
Near Burj Khalifa and Dubai Mall, Pullman Dubai Downtown provides a roundtrip airport shuttle, a poolside bar, and a free daily manager's reception. Indulge in a manicure/pedicure, a deep-tissue massage, and a body wrap at The Spa, the onsite spa. The onsite restaurant, Couqley French Brasserie, features international cuisine. Enjoy the health club, as well as activities like racquetball/squash. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • Buffet breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • An elevator, ATM/banking services, and luggage storage
  • Guest reviews speak well of the helpful staff and location
Room features
All 344 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Rainfall showers, designer toiletries, and bidets
  • 40-inch LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks


Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Brothaus Bakery Bistro
  • Couqley French Brasserie
  • Lolita Pool Bar & Lounge

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,423 square feet of conference space
  • 4 meeting rooms
  • Computer station


  • Beach cabanas (surcharge)
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa


  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Designated smoking areas
  • Double-glazed windows
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities

Room amenities


  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)


  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers


  • 40-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving features in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers only
  • Water-efficient toilets only

Similar properties



Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 130 for adults and AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Frequently asked questions

Does Pullman Dubai Downtown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Pullman Dubai Downtown?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Pullman Dubai Downtown on Apr 14, 2023 start from $134.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Dubai Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pullman Dubai Downtown?

Self parking and valet parking are free at this property.

What time is check-in at Pullman Dubai Downtown?

Check-in is from 2:00 PM - anytime. Early check-in is available for a fee of AED 200 (subject to availability).

What time is check-out at Pullman Dubai Downtown?

Check-out is at noon. Late check-out is available for AED 200 (subject to availability).

Does Pullman Dubai Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 250 per vehicle applies.

Where is Pullman Dubai Downtown located?

Located in Downtown Dubai, this luxury hotel is within 2 mi (3 km) of Dubai Water Canal, Dubai Fountain, and Dubai Aquarium & Underwater Zoo. Souk al Bahar and Dubai Opera are also within 1 mi (2 km). Dubai Trolley Station 3 Tram Station is 7 minutes by foot and Dubai Trolley Station 2 Tram Station is 10 minutes.




Rating 10 - Excellent. 545 out of 949 reviews" "
" "10 - Excellent 57%
Rating 8 - Good. 270 out of 949 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 85 out of 949 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 27 out of 949 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 22 out of 949 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the hotel staff were very nice, helpful and respectful. We felt very safe. The buffet breakfast had so many great choices. Very near the mall and getting a public transportation was never a problem. Rooms were cleaned everyday and drinking water was refilled frequently. Special mention to Michael, Chris, Mark, Julie and Randy for the outstanding customers’ service! You are real heroes representing your countries! Overall, we were so happy about our stay at Pullman Hotel downtown. We highly recommend this hotel to anyone visiting Dubai.
Stayed 8 nights in Mar 2023

2/10 Terrible


Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
went as a group of 12, seeing my sister and her family after 8 months. we had 5 rooms booked for us all. The main request we had was to be on the same floor, the hotel said that's fine we will be able to sort that for you. we got there and they said 2 of the rooms will not be available till 4pm, and check in is 2pm. then we got 2 of the rooms after a 13 hour flight we had to wait around uncomfortable all in one room. got the other two room and it was awful. one of the rooms someone had smoked inside so it stank, another room the bath was leaking all over the bathroom floor, the third one the iron popped on me whilst i was ironing a shirt. the other two rooms were no where near the standard they should be. the manager said she would give us a discount at the end of the stay. we checked out at 11:30pm on Saturday and the staff were extremely rude, they said we dont know who told you this but theres no discount. I would stay well away from this hotel. the staff are awful the rooms are nasty and i dont understand how they call themselves a 5star hotel. shocking and has put me off going back to dubai.
Stayed 7 nights in Mar 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff!!!
Stayed 5 nights in Mar 2023

4/10 Poor


Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt like how a staff member in ine if the restaurants took our order. Only to say the kitchen was closed in the same breath.
Stayed 6 nights in Mar 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my cutest time in Dubai and I made a great choice with Pullman as the hotel
Stayed 4 nights in Mar 2023

2/10 Terrible

Sam Ameen

Traveled with family
Disliked: Cleanliness, staff & service
I had the worst experience ever. Who would believe that the hotel staff at the front desk will steal the customer and charge their credit card without approval from the cardholder? I paid everything at the checkout and paid cash for all the extra charges, however, I was surprised that I was charged the amount that I paid cash after 10 hours from the checkout!!!! The credit card that they used wasn’t the same one I paid for the deposit at the check-in, it was a different one that I used for purchasing food and drinks at the bar. Two different accounts. When I emailed them they denied and when I showed a copy of my statement they called and tried everything you could imagine just to get themselves out of it. It took like 3 days of calling back and forth and they never refund my money 290$. Be careful and double-check and NEVER trust them.

10/10 Excellent


Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip to Dubai. We were pleasantly surprised to be upgraded and receive the Club Lounge services. Staff was always polite, ready to help, specially Ann, Snow, Ahmed and housekeeping staff, receptionists. It’s a place where we would come back!!!
Stayed 14 nights in Feb 2023

10/10 Excellent

Mark Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, amazing location just down the street from the Burj Khalifa and Dubai Mall! Staff from the Front Desk Agent Mohammed to Bellman Benjamin to Housekeeper Anil all those guys were exceptional in our stay!! Would definitely recommend and I would book again!!
Stayed 7 nights in Feb 2023

10/10 Excellent

Sebastian, MIAMI

Stayed 4 nights in Feb 2023