东黑文旅游套票 | 东黑文机票+酒店优惠低至 4 折

I need the response since the message sensed for a week. I stayed at your hotel and checked in on July 29. At check-in, a $200 security deposit was authorized on my credit card. I would like to ask when this authorization will be released or refunded. As of today, after a week, I have not yet seen the refund or release reflected in my credit card transaction history. Could you please check the status for me? And please do feedback the process. Thank you.

The parking situation is very unclear. There is a small sign far from the lot that warns of towing but nothing in the area where you park. No significant warnings in communications with host.

Fast and effective check-in, great amenities in the building. Kitchen well furnished. Overall great experience.

Check in automated, but the key box was broken and it took me 30 on the phone with IT to get the keys. When I entered the apartment a water leak in the city had destroyed a chunk of the ceiling and there was a mess of drywall and dirty water on the floor. The firm tried to relocate me an hour away before promising to clean up and repair the problem while I was out, but maintenance never arrived. We had to book a hotel nearby. These people are incompetent