Eastern Montana Vacations from $791

We checked in and were told we had been given an "upgrade." Unfortunately, it was anything but. Our room was in a separate building at the back of the property that looked run-down and poorly maintained. We were assigned a second-floor room with no elevator, so my husband had to carry all of our luggage upstairs for what was supposed to be a four-night stay. Once inside, we were very disappointed. The room did not appear clean and felt more like a budget motel than the hotel room we had booked. The only "upgrade" seemed to be a refrigerator and stove, which we had no use for. We called the front desk to request a different room and were told that all the rooms looked the same. The employee offered two complimentary breakfast vouchers, but that did not address our concerns. We then contacted Hotels.com to try to cancel our reservation. While on the phone, a man overdosed outside the hotel's main entrance, making us even more uncomfortable with our stay. Thankfully, Remmy at Hotels.com went above and beyond to help. He contacted the hotel and was able to get us moved to a room in the main building on the ground floor. That room was a bit more nicer and looked like the room I had originally booked. We stayed from the 13th to the 15th and checked out on the 16th, ultimately forfeiting the final night of our reservation. The front desk staff were rude and unhelpful. Overall, this was a very disappointing experience, and I would not stay here again.

Everything was amazing except the food. Really limited options. Breakfast was not great and wait staff were not very good or friendly. Dinner in the restaurant was ok but not on par with resort level cuisine. The wait staff for dinner were perfect. The view of the river from my room was magical. The fire pits and saunas were fun. I highly recommend a stay here if you can plan to dine somewhere else!