“The hotel is nice. One of the best hotels in Douala. Nice area, nice room, nice restaurant and nice cleaning quality. But front desk attitude seems need to be improved, feeling bad when checkin and also checkout, especially a person named Cyril, bad attitude and even not willing to give me the change after I pay the minibar fee. He said there is no change and not even try to fix it, seems like to force me to take the change as his tips. After all, this is a nice hotel. ”
“Le personnel très sympathique et professionnel, je remercie particulièrement le chauffeur qui est venue m’attendre à l’aéroport … je recommande cet hôtel . Sécurité au top et le grand plus c’est que l’hôtel n’est pas loin des agences de voyage, je n’hésiterai pas de réserver le même hôtel à mon prochain séjour”
“Établissement bien situé pour tout déplacement. Vue extérieur pas très beau à voir. Établissement dont le ménage est fait tous les jours mais trop de cafards, peut-être dû à la saleté de douala. Pas de service voiture entre la résidence et l aéroport ni de taxi surtout quand vous avez un vol à 6h du matin, utiliser l application YANGO pour vos déplacements entre 23h et 7h du matin .”
“Extremely disappointing stay — listing is highly inaccurate
We spent 13 nights here for our honeymoon and were deeply disappointed. The property listing is very misleading: it claims there are six pools, but there is only one small pool (with no deck chairs or seating) and no garden area at all.
The amenities were equally poor. The washer and dryer were broken, and we were only provided with one bath towel for two people—no hand towels or face cloths or even a dish towel were available. The……
“The hotel refused to accept my Hotels.com itinerary and asked me to pay again. Suggestion that Hotels.com was a scam. They didn’t even offer to call you and resolve the issues. I basically spent 30-45 minutes calling Hotels.com to ask them to call the hotel. Terrible service, terrible harassment.”
