Title: Gewan Resort New Alamein Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gewan Resort New Alamein Hotel in Marsa Matrouh with 2 outdoor pools and a full-service spa ## Photo gallery for Gewan Resort New Alamein ![Minibar, in-room safe, individually decorated, individually furnished - Gewan Resort New Alamein (Marsa Matrouh)](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/384c7413.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Villa Sea View | Private pool - Gewan Resort New Alamein (Marsa Matrouh)](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/ad8bc86c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Gewan Resort New Alamein (Marsa Matrouh)](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/c859443a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Gewan Resort New Alamein (Marsa Matrouh)](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/541ea9aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, individually decorated, individually furnished - Gewan Resort New Alamein (Marsa Matrouh)](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/6dcbbaa3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at Gewan Resort New Alamein and take advantage of a terrace, 4 coffee shops/cafes, and a garden. Indulge in a body wrap, a facial, and a manicure/pedicure at Tolip SunRays Healthy Club, the onsite spa. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 25+ Mbps. ## Reviews 6.2 ## Popular amenities - Pool - All inclusive - Spa - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Feb 5 - Feb 6](https://www.expedia.com/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 6 - Feb 7](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.com/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 13 of 13 rooms ### View all photos for Deluxe Room Sea & Pool View ![Deluxe Room Sea & Pool View | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/4e2afbd7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room Sea & Pool View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer Hair dryer Coffee/tea maker Free bottled water - Sea view - 484 sq ft - Sleeps 2 - 1 King Bed OR 2 Large Twin Beds ### View all photos for Deluxe Suite Sea and Pool View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/7609f016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite Sea and Pool View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer Separate bedroom Hair dryer Coffee/tea maker - 861 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Premium Suite Sea and Pool view ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/6dcbbaa3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite Sea and Pool view ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer 2 bedrooms Hair dryer 2 bathrooms - 861 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Large Twin Beds ### View all photos for Chalet Sea View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/58bd341c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chalet Sea View ### Highlights Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds Smart TV Washer/dryer 3 bedrooms - Sea view - 969 sq ft - 3 bedrooms - Sleeps 6 - 2 King Beds and 2 Large Twin Beds ### View all photos for Twin House ![Twin House | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/ff9f5051.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin House ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer 3 bedrooms Hair dryer 3 bathrooms - 1938 sq ft - 3 bedrooms - Sleeps 6 - 2 King Beds and 2 Large Twin Beds ### View all photos for Villa Sea View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/b10bc123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa Sea View ### Highlights Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free cribs/infant beds Smart TV Washer/dryer 6 bedrooms - 3767 sq ft - 6 bedrooms - Sleeps 12 - 5 King Beds and 2 Large Twin Beds ### View all photos for Gewan Suite ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/384c7413.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gewan Suite ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer 2 bedrooms Hair dryer 2 bathrooms - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Large Twin Beds ### View all photos for Premium Suite Pool View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/b06028ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite Pool View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer 2 bedrooms Hair dryer 2 bathrooms - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Large Twin Beds ### View all photos for Premium Suite Garden View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/b06028ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite Garden View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer 2 bedrooms Hair dryer 2 bathrooms - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Large Twin Beds ### View all photos for Deluxe Suite Pool View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/7609f016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite Pool View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer Separate bedroom Hair dryer 2 bathrooms - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room Pool View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/1f5b4728.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room Pool View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer Hair dryer Coffee/tea maker Free bottled water - Sleeps 2 - 1 King Bed OR 2 Large Twin Beds ### View all photos for Deluxe Room Garden View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/6779bf67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room Garden View ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer Hair dryer Coffee/tea maker Free bottled water - Sleeps 2 - 1 King Bed OR 2 Large Twin Beds ### View all photos for Chalet ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/96000000/95270000/95261600/95261558/58bd341c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chalet ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Smart TV Washer/dryer - Sea view - 969 sq ft - 3 bedrooms - Sleeps 6 - 2 King Beds and 2 Large Twin Beds ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEl-Dabaa-Hotels-TOLIP-Resort-Sunrays.h95261558.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEl-Dabaa-Hotels-TOLIP-Resort-Sunrays.h95261558.Hotel-Information) ## About the neighborhood Marsa Matrouh is home to Gewan Resort New Alamein. Travelers eager for a bit of culture can stop by Rommel's Cave Museum, while those wishing to experience the area's natural beauty can explore Marsa Matruh Beach and Cleopatra Rock. [Visit our Marsa Matrouh travel guide](https://www.expedia.com/Marsa-Matrouh.dx6034381) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.35546%2C27.23895&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=76OuaU6gOTwY7SpKqdaefxjjwjQ=) Marsa Matrouh Road, Marsa Matruh, Governorate, 5066710 ### What's nearby - Marsa Matruh Corniche 2 min walk \- 0.1 miles - Marsa Matruh Beach 3 min walk \- 0.2 miles - Cleopatra Rock 18 min drive \- 6.7 miles - Mersa Matruh Stadium 20 min drive \- 7.9 miles - Agiiba Beach 54 min drive \- 18.3 miles ### Getting around - Marsa Matruh Station 14 min walk - Marsa Matruh (MUH) 13 min drive ### Restaurants - Kamona 2 min walk - Magdy Seafood Restaurant 3 min walk - Koko Al Araby Bedouin Restaurant 7 min walk - Nasr Roastery 6 min walk - Pizza Hut 9 min walk ## About this property ### Gewan Resort New Alamein Upscale hotel At Gewan Resort New Alamein, you can look forward to a terrace, 4 coffee shops/cafes, and a garden. Treat yourself to a body wrap, a facial, or a manicure/pedicure at Tolip SunRays Healthy Club, the onsite spa. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 25+ Mbps. Other perks include: - 2 outdoor pools and an indoor pool - Valet parking (surcharge), coffee/tea in the lobby, and a 24-hour front desk - A billiards/pool table, barbecue grills, and luggage storage - Concierge services, a banquet hall, and ATM/banking services Room features All 425 individually furnished rooms have comforts such as air conditioning, in addition to amenities like free WiFi and safes. Other conveniences in all rooms include: - Showers, free toiletries, and hair dryers - 43-inch Smart TVs with digital channels - Wardrobes/closets, electric kettles, and daily housekeeping ### All inclusive details All-inclusive room rates at Gewan Resort New Alamein are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Desk, cribs/infant beds, rollaway beds, bed sheets](https://images.trvl-media.com/lodging/92000000/91550000/91540400/91540371/9d97e42d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Triumph White Sands Marsa Matrouh - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 29 reviews $54 nightly $63 total Feb 6 - Feb 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=91540371&PinnedHotelID=91540371&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach](https://images.trvl-media.com/lodging/11000000/10060000/10052300/10052231/02103c25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Carols Beau Rivage Hotel Marsa Matrouh - On private beach - Pool - All inclusive - Spa 7.8 Good 50 reviews $198 nightly $230 total Feb 14 - Feb 15 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=10052231&PinnedHotelID=10052231&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96850000/96840500/96840415/b303c664.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Safir Marsa Matrouh Resort Marsa Matrouh - 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Washer - Air conditioning - Toys/Games 10 Exceptional 1 review [](https://www.expedia.com/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=107001086&PinnedHotelID=107001086&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach](https://images.trvl-media.com/lodging/17000000/16400000/16395500/16395402/43bbca66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JAZ Oriental, Almaza Bay Marsa Matrouh - On private beach - Pool - Breakfast included - Free WiFi 9.8 Exceptional 17 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=16395402&PinnedHotelID=16395402&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=95261558&PinnedHotelID=95261558&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=95261558,91540371,10052231,96840415,1506575) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Valet parking on site (USD 4 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - 2 bars/lounges - 4 coffee shops/cafes - A restaurant - Coffee and tea in common areas ### Things to do - 2 outdoor pools - Billiards/pool table - Children's pool - Full-service spa - Indoor pool ### Family friendly - 2 outdoor pools - Children's pool - In-room washer/dryer - Indoor pool ### Conveniences - 24-hour front desk - ATM - Guidebooks - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service ### Outdoors - Barbecue grill - Garden - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Front entrance ramp - Hand-held showerhead - No elevator - Valet for wheelchair-equipped vehicles - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 43-inch smart TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Electrical adapters - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Washer/dryer ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by bank transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Valet parking fee: USD 4 per day - Service fee: 12 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators The seasonal pool will be open from June 10 to March 01 No pets and no service animals are allowed at this property ### Property is also known as TOLIP Resort Sunrays Gewan Resort New Alamein Hotel Gewan Resort New Alamein El Dabaa Gewan Resort New Alamein Hotel El Dabaa ## Frequently asked questions ### Does Gewan Resort New Alamein have a pool? ### Is Gewan Resort New Alamein pet-friendly? ### How much is parking? ### What time is check-in at Gewan Resort New Alamein? ### What time is check-out at Gewan Resort New Alamein? ### Are there all-inclusive benefits at Gewan Resort New Alamein? ### Where is Gewan Resort New Alamein located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Gewan Resort New Alamein Reviews 6.2 All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 6.2 Cleanliness ### 7.4 Amenities ### 5.4 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 3 8 - Good 2 6 - Okay 6 4 - Poor 3 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Maher Jul 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The resort is very clean and the stuff is very helpful ##### Maher Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Mohamed Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Property is well maintained and clean and staff is great, location in Expedia is wrong it is shown as in Ghazala bay but it is in a weird location near government buildings I Almaden city, away from what you would expect from egypt north coast vibe ##### Mohamed Stayed 3 nights in Jul 2025 ### 8/10 Good #### Elsayed Jul 26, 2025 Liked: Amenities, property conditions & facilities All over all the trip was good facility .it wasn't crowded but the road to the resort wasn't good. Sea water afternoon has alot of dirt. My advice to visit sea in early morning. You should have your own car to be free to move outside. Most of Stuff cooperative . I booked a sea view chalet but i got a garden view one. Cost benefits there are some another alternative deserve to see ##### Elsayed Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Mohamed Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great Hotel nice experience in Alamein ##### Mohamed Stayed 2 nights in Jun 2025 ### 4/10 Poor #### Malek Oct 24, 2025 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service Staff were very very rude and the villa didn’t not have water for the whole trip ##### Malek Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Mostafa Aug 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities It is very bad chalet ##### Mostafa Stayed 5 nights in Aug 2025 ### 6/10 Okay #### Mohamed Aug 8, 2025 Disliked: Cleanliness, staff & service, room comfort since I entered the Chalet, There was a strong, unbearable smell in the room that made it very uncomfortable to stay in, the room is not clean, the aqua park water looked green like a canal, The buffet is very poor no food variety The staff is good( receptionist) but the house keeping department is not acceptable. ##### Mohamed Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ahmed Apr 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect ##### Ahmed Stayed 1 night in Mar 2025 ### 4/10 Poor #### Essam Jul 23, 2025 Disliked: Cleanliness, property conditions & facilities We reside in chalet, it wasn’t clean, doors became old and difficult to close, we requested to move to another one in our first day. In third day the water was cut and we spent one night without water, then we shifted another chalet ##### Essam Stayed 4 nights in Jul 2025 ### 4/10 Poor #### lara Jul 18, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Very bad experience Very dirty Un professional staff specially the receptionist. The worst house keeping ##### lara Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Radwa Aug 11, 2025 Disliked: Staff & service, property conditions & facilities This is the worst resort I have ever been to. Worst service ever.. Worst staff ever.. The staff doesn't know how to treat guests. I can't count the issues we experienced in this so called "family fun trip". I'll try to summarize 1- The address was wrong in the confirmation email which made us spend more than one extra hour to reach the hotel. 2- Reception people were not professional with the check in process. 3- The pool area is not safe as it has water outlets higher than the ground level and my son tripped and injured from them. Image attached 4- The water park area is extremely not safe. There is no water outlets.. so the ground is full of slippery green ponds.. I saw at least 4 people slipping and get hurts badly 5- Dinner service staff was very rude and not trained at all on how to service guests. 6- Pasta line tales at least 35 minutes.. So ridiculous. 7- We ordered room service one day and they brought and old cooked, hard,rice!!!! 8- worst of all, Our Challeh had a water outage for more than 6 hours.. We stayed in our swimsuits with sea water and sand for more than 6 hours!!!!!!!! I think you can imagine how that feels like!!! There were more other bad experience but As I said I will only mention as much as I can. We are really disappointed and didn't expect that at all from such an expensive resort. ##### Radwa Stayed 4 nights in Aug 2025 ### 6/10 Okay #### Mohamed Aug 15, 2025 ##### Mohamed Stayed 6 nights in Aug 2025 ### 8/10 Good #### Eithar Jul 31, 2025 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service ##### Eithar Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Sherif Jul 20, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities ##### Sherif Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Verified traveler Jun 29, 2025 ##### Verified traveler Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Sayed Apr 16, 2025 ##### Sayed Stayed 2 nights in Apr 2025