Es Castell Vacations from $217

Love this hotel. Return every year.

My experience at this hotel was very disappointing, especially considering the price. I paid approximately $316 per night for three nights (about $1,000 in total), so I expected a much higher level of service. From the moment I arrived, I encountered several disappointing issues. There was no toilet paper in the room when we checked in, and we urgently needed to use the restroom. I actually had to take a shower first just to deal with the situation until we could get more. The room itself was small and very ordinary for the price, and there wasn’t even a luggage rack or any space to open a suitcase, so I had to leave mine open on the floor.The hotel provides only one small bottle of water for two guests, and if you ask for additional bottled water, they charge you for it. At a hotel in this price range, complimentary bottled water should be a basic amenity. I was also informed that towels are changed only every three days and that if you request fresh towels sooner, you may be charged. On a beach island, where guests often shower multiple times a day, this policy is completely unacceptable. I had to request clean towels on my fourth day before they finally provided them.Another major disappointment was breakfast. I arrived late on my first night, and the following morning I went down for breakfast at 10:45 a.m., just 15 minutes after breakfast service had ended. The breakfast buffet was still set up, and the reception staff were eating breakfast themselves, yet I was refused