First off, the hotel is under “rebranding” aka under newer, more incompetent management. They opened the doors and weren’t technically ready to accept guests. The front desk personnel and managers have no idea how the hotel industry even works nor how to use their own computer system. The “Manager” couldn’t even check me in. The front desk person had no idea how to use my AE credit card. It was a mess from the start. Unfortunately I had a non refundable prepaid through Expedia, which was a whole other ordeal. Anyone who has ever used Expedia knows it’s a prepaid reservation. As is customary when you arrive, a card is always put on file for incidentals. Instead of simply holding my card, I was charged again for another nights stay. When given my receipt, I asked why I was charged again and was told “oh, this is isn’t a prepaid reservation. The card was never charged.” I explained that it was an Expedia which is prepaid. Her response “Expedia doesn’t ever really charge your card though.” I couldn’t believe she was clueless taking peoples money. After i showed her my receipt, she had me sit around and wait for her “Manager” who couldn’t even check me in, to ask for a refund . The Manager who was outside on the phone screaming at someone and couldn’t be bothered. So I went up to my room instead. My hubby went down later only to be told we’d have to wait til morning when the other “Manager” arrived to assist. The rooms and hallways were stinky and everything outdated. Dont bother.
