There were only two staff people that were pleasant. ( this does not include housekeeping, they were great) Sandy was amazingly kind, warm and greeted us with a friendly smile and welcoming words. Troy were was very nice, respectful and did his job even when it was uncomfortable for him. Trevor was ok, however he promised multiple times to bring towels to the pool, yet never did. The older women working behind the desk were rude, hateful and on a poer trip with the pool clipboard. We stayed there 3 nights, 3 days, there is a policy in place to sign up for pool time. Every time we were the only ones on the sign up sheet yet the clipboard police women would give the 3rf degree about what room, how many people, what our names were, were we actually registered, and would look at a blank clip board as if the pool was crowded.
I explained multiple times i was a paying guest...didn't matter they were rude and disrespectful.
Because of them, i will go out of my way to stay somewhere else in the future.
Rude customer service loses customers
