费尔蒂利亚旅游套票 | 费尔蒂利亚机票+酒店优惠低至 4 折

I expected a luxury hotel experience, but unfortunately my stay was disappointing for several reasons. First, the room I received did not match the photos shown on the hotel’s website. The layout was completely different, with a large wardrobe placed in the middle of the room, making the space feel much smaller and less functional. Calling it an “upgrade” does not change the fact that the room did not reflect what was advertised. The most serious issue, however, was the airport transfer arranged by the hotel. Upon arriving at the airport, the driver aggressively insisted that we had not paid for the transfer, even though it had already been paid directly to the hotel. He raised his voice, refused to check our payment receipt, held onto our luggage, and even threatened us. We had to take our bags back ourselves and told him we would call the police before he finally backed off. This was an extremely stressful and unacceptable situation, especially considering this is supposed to be a luxury hotel. Guests should never be treated this way by a service provider working with the hotel. I sincerely expect the hotel to investigate this incident, review the conduct of its transfer partner, and ensure that no other guests have to go through the same experience.

Lugnt och rent hotell. Fin pool och bra rum. God frukost.

The absolute best beginning to our honeymoon! It was beautiful, and the staff went above and beyond!

Property was clean and staff was attentive. However, they will not let you iron your own clothes at your room - you will need to pay for the service of having their staff iron your pants, dresses etc. I didn’t know that and needed my dress pressed. It cost me 22€ to iron my dress!! A complete rip off. The rooms were clean but without character. It seemed that they bought cheap furniture that doesn’t fit the overall vibe of the hotel. A very small desk and a tiny TV, no wall hanging artwork or anything else aesthetically pleasing in the room. Staff was attentive but the prices on their on-site restaurant were ridiculous. Better to hop on a taxi and drive to town. Overall an okay experience. For the money I spend for this hotel I expected more.

Fantastisk service av trevlig personal! Välstädat rum och god frukost. Kan varmt rekommendera