The Excelsior, a Luxury Collection Hotel, Florence

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Luxury
5.0 star property
9.4

Exceptional

Riverside elegance in Florence

Melodious piano tunes float through the amazing bar area each evening, creating a sophisticated atmosphere. From the rooftop terrace, magnificent views of the Arno River stretch before you at Cosimo Rooftop Restaurant. Friendly staff add thoughtful touches like celebration prosecco.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

View all photos for Suite, 1 King Bed, Terrace, River View (Belvedere)

A spacious hotel room with a large bed, a fireplace, a desk with a chair, and a balcony with a view of the city.

Suite, 1 King Bed, Terrace, River View (Belvedere)

  • River view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

A hotel room with a large bed, a chandelier, a view of a cityscape through a balcony, and a framed picture on the wall.

Deluxe Room, 1 King Bed, River View

  • River view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a desk lamp, and a mirror on the wall.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 268 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Terrace, River View

A spacious room with a green sofa, a beige armchair, a round coffee table, and a lamp. A large window offers a view of a tower and a cityscape.

Panoramic Suite, 1 King Bed, Terrace, River View

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, River View

A spacious room with a wooden floor, a desk with a lamp, a sofa, and a chair. There is a view of a building outside through large windows.

Grand Suite, 1 King Bed, River View

  • River view
  • 699 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, River View

A hotel room with a large bed, a sitting area with a chair and table, and a view of a cityscape through large windows.

Junior Suite, 1 King Bed, River View

  • River view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Terrace

A terrace with a round table and two chairs, overlooking a cityscape with historic buildings and a hill in the distance.

Penthouse, 1 King Bed, Terrace

  • River view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, wooden flooring, a chandelier, a desk with a lamp, and a chair.

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Terrace, River View

A terrace with lounge chairs, a table with a vase of flowers, and a view of a river and bridge.

Presidential Suite, 1 King Bed, Terrace, River View

  • River view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a blue armchair, a round table with a vase, and a large window with curtains.

Junior Suite, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, River View

A hotel room with a large bed, a chandelier, a round mirror, a desk with a lamp, a chair, and a view of a cityscape through a large window.

Premium Room, 1 King Bed, River View

  • River view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
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About the neighborhood

Located in Historic Centre of Florence, a neighborhood in Florence, The Excelsior, a Luxury Collection Hotel, Florence is near the airport and on the riverwalk. Uffizi Gallery and Pitti Palace are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Piazza della Signoria. Looking to enjoy an event or a game while in town? See what's happening at Visarno Arena or Stadio Artemio Franchi. Visit our Florence travel guide
Map
Piazza Ognissanti 3, Florence, FI, 50123

What's nearby

  • A historic building with a large central dome and arched windows, surrounded by a well-maintained square with a grassy area and flower beds.
    Piazza di Santa Maria Novella
    3 min walk - 0.2 miles
  • A street with historic buildings, including a MaxMara store and a Fendi store.
    Via de' Tornabuoni
    5 min walk - 0.3 miles
  • A historic building with striped arches and a tall bell tower.
    Basilica of Santa Maria Novella
    6 min walk - 0.4 miles
  • A historic stone bridge over a calm river, with colorful buildings on either side.
    Ponte Vecchio
    10 min walk - 0.5 miles
  • A historic building with intricate architectural details and a prominent tower.
    Cathedral of Santa Maria del Fiore
    11 min walk - 0.6 miles

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop
    7 min walk
  • Florence Santa Maria Novella Station
    8 min walk
  • Florence Airport, Peretola (FLR)
    25 min drive

Restaurants

  • Cafe dei Fossi
    4 min walk
  • Osteria Pastella
    4 min walk
  • Caffe del‘ 900
    2 min walk
  • Ostaria Dei Centopoveri
    3 min walk
  • Trattoria Il Contadino
    3 min walk

About this property

The Excelsior, a Luxury Collection Hotel, Florence

  • Luxury boutique hotel by the river
  • A short walk from Piazza di Santa Maria Novella and Ponte Vecchio, The Excelsior, a Luxury Collection Hotel, Florence provides a rooftop terrace, an art gallery on site, and designer stores on site. The on-site restaurant, Cosimo Rooftop Restaurant, features happy hour. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
  • Other perks include:
    • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
    • Babysitting (surcharge), a TV in the lobby, and a ballroom
    • A front-desk safe, smoke-free premises, and free newspapers
    • Guest reviews speak highly of the first-rate property condition
  • Room features
  • All 171 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
  • Extra amenities include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding and pillowtop mattresses
    • Bathrooms with bidets and shower/tub combinations
    • Recycling, daily housekeeping, and phones

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Is The Excelsior, a Luxury Collection Hotel, Florence pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of EUR 90 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Excelsior, a Luxury Collection Hotel, Florence?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at The Excelsior, a Luxury Collection Hotel, Florence on Nov 13, 2026 start from $686, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for EUR 55 per day.

What time is check-in at The Excelsior, a Luxury Collection Hotel, Florence?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at The Excelsior, a Luxury Collection Hotel, Florence?

Check-out is at noon.

Does The Excelsior, a Luxury Collection Hotel, Florence provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 105 per person applies.

Where is The Excelsior, a Luxury Collection Hotel, Florence located?

Located in Historic Centre of Florence, this luxury hotel is within a 5-minute walk of Chiesa di Ognissanti and Piazza di Santa Maria Novella. Ponte Vecchio and Piazza del Duomo are also within 15 minutes. Alamanni - Stazione Santa Maria Novella Tram Stop is 7 minutes by foot and Unità Tram Stop is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Excelsior, a Luxury Collection Hotel, Florence Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 277 out of 374 reviews
Rating 8 - Good. 64 out of 374 reviews
Rating 6 - Okay. 21 out of 374 reviews
Rating 4 - Poor. 8 out of 374 reviews
Rating 2 - Terrible. 4 out of 374 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful room and wonderful views. Highly recommend
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location historical value great service
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Exemplary staff! Amazing! Stunningly beautiful hotel! Fabulous views!
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice 5 night stay. The hotel and staff are all wonderful. Only slight i
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Great room, close to eve
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.
View from the room
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at the Westin Excelsior every time that we traveled to Florence. It’s a fabulous hotel that is only surpassed by the quality of is amazing staff. Will definitely stay there again!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente hotel!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding stay!

Amazing staff and in a great location.
View from our room.
Sits on the Arno River
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s a dream staying at The Excelsior in Florence. Architecture, paintings, each detail that make you feel totally immersive on Italy culture. The staff was amazing providing everything. The bar and restaurant have everything!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Stayed 6 nights in Jan 2023
Verified review

10/10 Excellent

Awesome
Stayed 2 nights in Feb 2026