Ratings based on 444 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila, Philippines

Great staff

Posted Jul 29, 2017
Pros: Staff!
Cons: Breakfast was good, but at peak hours a bit crowded
We stayed for about ten days during a conference, and had a wonderful experience. The staff especially were friendly and helpful, and made the time very enjoyable. Thanks so much, BW Kiva!
Comment from Hotel Management
Aug 1, 2017 by Kiva, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins
3 out of 5
by A verified traveler

Harsh chemicals

Posted Jul 7, 2017
Could barely sleep with the smell of harsh chemicals used in cleaning
Comment from Hotel Management
Jul 21, 2017 by Kiva, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Fairly quiet, nice staff, breakfast was okay, helped save money on eating out each day of out stay, overall was an okay stay.
Comment from Hotel Management
Jun 21, 2017 by kiva, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins
5 out of 5
Recommended
for Everyone
by A verified traveler

Fort Collins

Posted Jun 4, 2017
Loved the pool and the staff was super helpful and friendly.
Comment from Hotel Management
Jun 7, 2017 by Kiva, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay at Best Western

Posted May 30, 2017
The biggest surprise was that the "continental breakfast" included biscuits, scrambled eggs and sausage. There was ample parking, no matter the time of day, and the overall ambiance of the hotel was peaceful and accommodating.
Comment from Hotel Management
Jun 2, 2017 by Kiva, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe NM

Nice hotel convenient to University.

Posted May 24, 2017
Pros: Clean and breakfast included.
Cons: Less expensive.
Location: Good location for what I wanted to do.
This hotel was convenient and clean. It was located near the function I was attending.
Comment from Hotel Management
May 29, 2017 by Hema, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Best Western Kiva Inn, Fort Collins
5 out of 5
Recommended
for Everyone
by A verified traveler from L.

Graduation weekend in Ft. Collins. Fun time.

Posted May 23, 2017
Great family time. Old home week. Needs an elevator!!
Comment from Hotel Management
May 29, 2017 by Hema, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Best Western Kiva Inn, Fort Collins
2 out of 5
by A verified traveler

Posted May 16, 2017
The place had a funky B.O. Smell. The tub had cracks all in it and barely held water.
Comment from Hotel Management
May 19, 2017 by Hema Sarda, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by Alfreda

Courteous and helpful staff.

Posted May 15, 2017 on Hotels
Very clean. Do suggest that they vacuum the heat/air unit in the room.
Comment from Hotel Management
May 20, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins
5 out of 5
by Debra

Posted May 12, 2017 on Hotels
Very nice! Loved the New Mexico feel. Very clean, very nice staff and the breakfast was good.
Comment from Hotel Management
May 20, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hema Sarda, Best Western Kiva Inn, Fort Collins