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"Clean room"

"Nasty, dirty room. It had a stench of wet dog. There was cockroaches, the floor was dirty, we didn’t have toilet paper, or a microwave despite of being in the room description. The ventilation was terrible. The bathroom had no extractor. Customer service was terrible. Front desk was rude. Our card keys never worked, we had to come down and have them reset a multiple amount of times. Our room never got cleaned, and when we requested it, we were told we would be on a waiting list. Elevators were slow and maybe not working properly, as we could never get on it in a timely manner. Tv did not work, wouldn’t power on. AC was hot no matter what we did with it. Beds were uncomfortable an had a smell. This was the most awful experience I’ve ever had. For the price I paid, I had higher expectations. I will never give you my business again. "

"Coffee was delicious! We did not eat the breakfast but it did look amazing. Staff was friendly. We did have an issue with a water Leak but the manager took care of the problem and the Maintenance and House Keeper Quickly got the floor cleaned up in the morning. Overall the Hotel was Clean and Fresh Feeling. We will stay there again next time we are in Frisco. "

"Amazing stay and amazing atmosphere it was incredibly beautiful and quiet, which is what I’m looking for in any stay… the only thing I would critique is that amenities here, like the golf and spa are kind of misleading and kind of hard to understand online and on the paper."

"The entire building smelled like mildew, they didn’t have any extra bedding, the pool was merely and dirty on the floor. "

"Impeccably clean, the friendliest staff, and really well appointed rooms. Awesome pool and great restaurant. One of our favorite hotels to stay in!"

"Very nice staff. My kids lived the popcorn and soda. Room was super clean. Had everything we needed."

"Staff was good. Breakfast was good. Comfortable beds. Room was nice and quiet. "

"Great staff, rooms are great! Beds are a little hard for my taste. Pool towels need an upgrade. They are hand towels and rough. We enjoyed and will be back. "