Gardendale Vacations from $455

Shuttle service was great, the woman at the desk took us right to the airport. That hotel was not as well kept as it has been the last few times I stayed. Room needed some maintainence and updating, also the heating unit did not seem to adjust no matter where the temperature was set.

Nice people and friendly staff

I appreciate that we were given a remodeled room when I requested this. We stay at this hotel twice a year during the Christmas Village and Cottontails at the BJCC. However the staff at the check in desk were not friendly or helpful in any of our interactions. The coffee that was out when we checked in was cold and we asked for fresh coffee, but it was never made. Then at 6:30 AM breakfast was not ready and the coffee from the day before was out. We expect better from this hotel as we have always lived our stays.

The day of my check in (Sunday, Oct. 19th). I called to see if I could possibly check in a few minutes early and was told by a staffer by the name of Shirl (who was very rude and off putting) that she didn’t know because the hotel was booked and she hadn’t spoken to a manager. She refused to confirm whether I could check in early or not. When I got to the hotel, I was the only person at the time checking in and the attendant didn’t know what I was talking about. I was comfy and very frazzled by the attitude of the person I spoke to.

It was super high-end, super clean and super safe in addition to the boutique feel and luxury decorations. I felt like I was in a New York City flat.