Genesee Valley Center Tours

Rooms were clean,air conditioner kept room cold,refrigerator was clean and cold,microwave was clean. Staff very friendly and helpful. Owners were on site an very pleasant, working on updating the rooms an property. 15 minutes from shops restaurants all up too 20 minutes away. 15 minutes from frankenmuth.

Though clean enough our stay was ruined by a drunk couple in the next room screaming at each other most of the night through the thin, uninsulated wall. We called the manager and he got them to quiet down temporarily but he didn’t eject them or offer to move them away from us. Sleeping was really difficult. You should take this hotel off your list.

We arranged our stay with Holiday Inn Express Hotel & Suites Frankenmuth through Expedia. We reserved a King Suite with a jetted tub. When we checked in, the staff did not inform us that there was an error with the reservation. We didn't find out until we actually got up to the room and found out there was NO jetted tub in the room. My husband went back down to the front desk, and they said that they couldn't help us because we reserved through Expedia. We were on the phone for almost an hour with Expedia, but Expedia representatives did keep apologizing for the mix up which we appreciated, but why didn't anyone inform us of the issue before we left for our trip and why didn't the front desk representatives inform us of the situation when we checked in? The hotel manager and Expedia were able to refund a small portion, which was appreciated, but it really was a disappointment because we traveled over 5 hours and needed the jetted tub for my husband's back. He has back issues.