Gerstle Cove Tours

I recently stayed at the DoubleTree Berkeley Marina and was disappointed by how parking fees were handled. At check-in, I was asked what vehicle I was driving and whether I would be parking at the hotel, but I was never told there was a $42/day parking fee. No one mentioned the charge at checkout either. I only discovered about $150 in parking charges after requesting and reviewing my receipt. The unexpected charge caused my credit card to go over its limit, resulting in additional fees. When I explained that I had never been informed of the parking fee, the front desk employee responded rudely, saying there were signs posted everywhere. As someone with dyslexia, I don't always catch written notices, and her response made me feel embarrassed and dismissed. My issue isn't the fee itself, but the lack of transparency and poor customer service. Hilton properties usually provide a better experience, but this stay left me frustrated and disappointed. I hope management improves communication and treats future guests with more respect.

This property had a double-booking issue. When we arrived on September 7, other guests were already staying in the house, and they showed us their valid Expedia booking until September 13. We attempted to contact the host via calls and messages, but received no response at all. We reached out to Expedia customer service immediately, yet the situation was not resolved. We were forced to book a new hotel last minute, which brought unexpected extra costs. In the end, Expedia did not provide any compensation. I am very disappointed with the handling of this incident. Anyone considering booking this place should prepare for the worst-case scenario.