Serena Inn & Suites - Sundance

Photo gallery for Serena Inn & Suites - Sundance

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Indoor pool, sun loungers
Indoor pool, sun loungers
Indoor pool, sun loungers
Desk, blackout drapes, iron/ironing board, free WiFi

Overview of Serena Inn & Suites - Sundance

Serena Inn & Suites - Sundance

2.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
2719 E Cleveland Street, Sundance, WY, 82729

Explore the area

  • Popular LocationDevils Tower National Monument33 min drive
  • AirportSpearfish, SD (SPF-Black Hills)38 min drive
  • Popular LocationBlack Hills National Forest40 min drive
  • Popular LocationMount Rushmore104 min drive

Choose dates to view prices

About this area

Sundance

Located in Sundance, Serena Inn & Suites - Sundance is in a rural area and in the mountains. The area's natural beauty can be seen at Washington Park and Clarenbach Memorial Park.

What's nearby

  • Washington Park - 2 min drive
  • Clarenbach Memorial Park - 3 min drive
  • Devils Tower National Monument - 33 min drive
  • Black Hills National Forest - 40 min drive
  • Mount Rushmore - 104 min drive

Getting around

  • Gillette, WY (GCC-Campbell County) - 65 min drive

Restaurants

  • Cowgirl Pizza — 16 min walk

About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park
Along with an indoor pool, this smoke-free hotel has a spa tub and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. All 44 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include coffee makers, free long-distance calls, and free local calls.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6 AM–10 AM

Things to do

  • Indoor pool
  • Spa tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • No elevators
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • 24-hour business center

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Dogs and cats welcome
An off-leash area is available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 161 out of 348 reviews
5 - Excellent 46%
Rating 4 - Good. 121 out of 348 reviews
4 - Good 35%
Rating 3 - Okay. 42 out of 348 reviews
3 - Okay 12%
Rating 2 - Poor. 13 out of 348 reviews
2 - Poor 4%
Rating 1 - Terrible. 11 out of 348 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First when I search web the property was listed as permanently closed , so my wife & I made other arrangements, by chance we saw the motel & stopped & decided to spend the night The room rate I was quoted wasn’t the amount I was charged, after my card was charged a $142. I questioned the amount & Provide a desk clerk with my confirmation, he refused to give me a credit said he would talk to the supervisor in a couple weeks regarding credit . My wife and I left the property and plan to dispute the charge with Expedia and my credit card company. I’ve used Expedia exclusively over the last several years, but I’m reconsidering That decision
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
I would always stay here.
Stayed 1 night in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great base of operations for day tripping to devil's tower, Mt. Rushmore, etc. Breakfast selection was a little thin and pool currently closed for renovations. A convenient location and clean hotel (just be aware of limited dining options in Sundance).
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just there for one night. The stay was quite pleasant. The front desk clerk was very friendly. Gave a great recommendation for a restaurant for dinner. The facility was clean and relatively quiet. (Can't control other guests slamming their doors.) We would definitely stay there again.
Stayed 1 night in Aug 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except unable to use swimming pool. One of the main reasons I chose this facility was it had a swimming pool. Never go back because of false advertising.
Stayed 1 night in Aug 2021