Gorteen Vacations from $690

Staff terrible, very bad service and terrible aptitude.

I arrived at the hotel with a booking for a de luxe room. The room (319) was very small and dark a filthy outlook, bins and bird droppings and high buildings on all sides with the air conditioning units outside my window and the noise of a tv (presumably from next door). I immediately went to the reception desk and asked if my room was really a de luxe room. One of the receptionist asked if I was a solo occupant. I replied I was, which was probably why I had been given this awful room. After two receptionists spent some time on the computer I was given a new room (357) which had the same outlook but at least I could see the sky! I make no apology for saying I would not stay there again and fully expect this comment to be disregarded, if it is read at all! The photographs I am including (which were the best I could get as the windows didn’t open any further) were taken from the second room I was given on the 5th floor. The first room was on the third floor which was literally on top of the air conditioning units. Carol Clapperton

Beautiful rooms, friendly staff, very clean and great location

Our room was very clean, the bed comfortable and the staff were kind. Unfortunately, our stay was ruined by the on-site construction that was going on in the courtyard of the building all day starting at or before 8am and going all the way until 5. It was EXTREMELY loud and you could not rest or focus on any work. There was no where to put our bags nor anywhere to put our things in the bathroom. While the room was pretty, the design was not functional. The pool area, which is actually one giant hot tub, was quite dirty. At the end of the stay I mentioned the noise and was given a small credit about 1/8th of what I paid for the stay.

Loved the modern vibe. Comfortable bed. Room was good size. Only issue was a party in the courtyard one evening. Was audible and quite loud. That said, the party ended at a reasonable time and didn't interfere with our sleep. Coffee bar was great. Had one dinner at the restaurant. Really good veggie burger (loved the curry spices). Note: this hotel in not centrally located and a good 30 minute walk to the old center ( Trinity College). This was not an issue for us and we knew ahead of time. Just a heads up for others.