Grafenau Chalets

"The room was fine. The food was a buffet but still good and breakfast was good. The location was fine. Some staff like the waiters were very helpful although it took a while to get a drink. Reception were a little frosty."

"The staff is wonderful. Breakfast is as wonderful as the staff and the place."

"The apartment was not clean. There was dog hair on the carpet and on the couch. The fridge was not plugged in so it did not work. But the location was very good. A very prety town."

"The stay was perfect for what we needed. The front staff were very attentive and made the stay great. "

"Excellent location, next to the slopes. You also get a sizeable discount on the skipass. Nice room for myself and my son, good breakfast. Staff is very kind. Only down point is that you only learn about having to pay for the SPA after you booked (not a big deal, but I ended up not using it)."

"Room was spacious and clean. The hotel itself is very well located for both the ski slopes but also close to the centre. "

"The staff were amazingly welcoming and pleasant! The dinner and breakfast could compete with the best hotels in the largest cities. The scenery is other worldly. Peace permeates the whole place. You can't choose a better hotel in the area. "

"The staff are so nice and helpful"

"The pros: good location. Staff are generally helpful, if not overly friendly. The hotel is clean and spacious. The breakfast buffet is quite good, and the buffet dinner if you have it is not bad value at €22 for all you can eat and it’s not bad quality. The beds are comfortable. The cons: room is very spartan, didn’t even have a kettle, which we had to request from the reception, fortunately they had one left. No air conditioning, quite stifling in the room, glad it wasn’t too hot when we were there, otherwise it would be unbearable. We were in a room facing the front of the hotel and every morning a very loud church bell would go off at 7am for a few minutes. No sleeping through it. Great alarm if you want to be woken at 7, but terrible if you want any sort of lie in. Our shower holder was broken and two mornings there was no hot water! For a 4 star hotel this is all really poor. The swimming pool complex is large with jacuzzi (you have to pay extra for the sauna), and it’s a horseshoe shape, almost like a small water park, which is great for kids and families splashing about, but no good if you actually want to do any proper swimming. If it had been an £80 a night 3 star hotel we would have been quite happy with it, but for the money we paid and it supposedly being 4 star, we weren’t impressed and overall would not recommend it. On a side note, the tourist tax is more than hotels.com quote. It’s €7 per night."