Grafenau Chalets

"Excellent location, next to the slopes. You also get a sizeable discount on the skipass. Nice room for myself and my son, good breakfast. Staff is very kind. Only down point is that you only learn about having to pay for the SPA after you booked (not a big deal, but I ended up not using it)."

"Room was spacious and clean. The hotel itself is very well located for both the ski slopes but also close to the centre. "

"We had a family room and it was perfect space for four of us. The breakfast was nice. The heated floors in the bathroom were lovely. The location of the hotel was convenient. The staff was very accommodating and pleasant. The room wasn't fancy but it was clean. I would definitely stay here again."

"The staff were amazingly welcoming and pleasant! The dinner and breakfast could compete with the best hotels in the largest cities. The scenery is other worldly. Peace permeates the whole place. You can't choose a better hotel in the area. "

"Super place to stay. This is the first time we have toured the Austrian Alps and this hotel was a great choice. As it was 'off' season, ie not winter as it's a ski resort. everything was all inclusive, food, alcohol etc. Spa was quite good but we only used the pool, which is heated and has an outdoor section. Food was very good, excellent selection, wide range of choice, and fresh. Hotel overall, although quite a big hotel, it is very well kept and clean."

"The staff are so nice and helpful"

"The pros: good location. Staff are generally helpful, if not overly friendly. The hotel is clean and spacious. The breakfast buffet is quite good, and the buffet dinner if you have it is not bad value at €22 for all you can eat and it’s not bad quality. The beds are comfortable. The cons: room is very spartan, didn’t even have a kettle, which we had to request from the reception, fortunately they had one left. No air conditioning, quite stifling in the room, glad it wasn’t too hot when we were there, otherwise it would be unbearable. We were in a room facing the front of the hotel and every morning a very loud church bell would go off at 7am for a few minutes. No sleeping through it. Great alarm if you want to be woken at 7, but terrible if you want any sort of lie in. Our shower holder was broken and two mornings there was no hot water! For a 4 star hotel this is all really poor. The swimming pool complex is large with jacuzzi (you have to pay extra for the sauna), and it’s a horseshoe shape, almost like a small water park, which is great for kids and families splashing about, but no good if you actually want to do any proper swimming. If it had been an £80 a night 3 star hotel we would have been quite happy with it, but for the money we paid and it supposedly being 4 star, we weren’t impressed and overall would not recommend it. On a side note, the tourist tax is more than hotels.com quote. It’s €7 per night."

"This has to be one of the best accommodations we have ever stayed. From the moment we arrived we were greeted by a great big smile and enthusiasm from Werner. He was so welcoming and friendly we instantly felt at home. Also their included breakfast was the best we have ever had. It is a short stroll to the lake and all its beauty and excellent restaurants. We will recommend this place to everyone and if we ever return we will definitely stay there again but for a longer period. "