2/10 Terrible
Romin
Traveled with partner
May 31, 2024
Disliked: Cleanliness, property conditions & facilities
My wife and I recently stayed at Historic Hotel Steinbock and were charmed by the antiquated decor, soothing river sounds, and bell chimes. The onsite staff were polite and helpful. Unfortunately, that's where the positive experiences ended.
From the outset, communication was unnecessarily confrontational. Despite having paid the required fees listed on my Expedia booking confirmation, I was harassed multiple times regarding an additional CHF 7 tourist tax. This tax was never mentioned in any of my booking confirmations, yet the manager insisted on it with an unprofessional and an aggressive tone.
Furthermore, the handling of my complaint about the hotel's towel policy was appalling. Instead of addressing my concerns respectfully, I was rudely reprimanded and asked pay additional CHF 10 for new towels. This hostile approach is completely unacceptable.
The manager even threatened to deny my wife and I breakfast and force an early departure if the CHF 7 was not paid immediately. Such threats create a hostile environment for guests.
To make matters worse, the manager’s final message included nonsensical text, which indicates a lack of seriousness and professionalism in handling guest communications.
Overall, my experience was marred by unprofessionalism and a lack of basic customer service skills. I strongly advise future guests to reconsider staying at this establishment until significant improvements are made.
Sincerely,
Romin Parekh
Romin
Stayed 1 night in May 2024