Villas in Guimarães

"All good"

"I stayed one night at this hotel in Porto. At first glance, both the hotel and the room look very nice, and this impression was confirmed upon arrival. However, several important issues significantly affected my experience. First of all, cleanliness was clearly lacking. It felt like the room had not been properly cleaned: there was dust almost everywhere, visible marks on the walls and on the trash bin, as well as signs of mold in some hidden areas. The most problematic point was the bathroom. When taking a shower, the water did not drain properly, and the floor drain seemed clogged with a significant buildup of dirt, which was very unpleasant. In addition, the shower head was in poor condition. Finally, the sound insulation is not adequate. A lot of outside noise could be heard, which negatively impacted comfort and rest. Overall, the hotel has real potential in terms of design and appearance, but significant improvements are needed regarding cleanliness, maintenance, and facilities to meet expectations."

"Loved the food in the hotel and staff couldn’t have been more helpful. Room was big with a view across the square"

"Great place and central location! The staff was very friendly and helpful. "

"Clean room, walking distance to the airport, lots of very quaint local eateries. Breakfast was at a cost and in my opinion not worth the price but served the purpose. "

"It was a very bad experience in my 30 years traveling . It was especially bad in the housekeeper department. The cleaning staff who did our room has no training at all. 1. When we came back to our room in the end of the 1st day, all dirty cups were not cleaned or replaced. No new coffee capsules were filled. No new water bottle was replaced. The towels were changed, but missing one. The sink still had toothpaste stain on. 2. Our friend’s room had no new bath tissue added . The leftover from last day was not enough so had to run to downstairs to ask because there was no housekeeper phone number to dial. 3. We asked for two separated twin beds. One comforter was folded king size. The other is twin comforter. One of us was did not sleep well because was too hot. We asked to change when we realized that was a wrong comforter. I only can say the staff was too lazy to get another right comforter for the twin bed set up. I don’t want judge whether this hotel qualify 5 state. They even lack of very basic services. After I complained to the front desk (I actually wanted to speak with the manager on duty. I was told not available and they will covey it to manager). I neither heard from the manager nor any sincere apology since then."

"A 200-year mansion house converted hotel with all original features located in a quiet street having a small supermarket a few yards away. Friendly and helpful staff. "

"Marta was super attentive providing all the tourist information about Porto. Hotel food is delicious, breakfast is worth the money!"

"Handy location close to station."