“We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia.
Communication:
It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems.……
“We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia.
Communication:
It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems.……
Lam