Hagatna Vacations from $1,583

Checking in was a breeze; welcoming staff, clean room. But missed out on trying the pool.

Air conditioning wasn't getting cold, maintenance came & still same out come. Staff at me & my family breakfast was really terrible. I had my 2 daughter, one of them is under a year old the other 3 yrs. Being rushed to eat/put my food due to time was unacceptable. Glad Ms Perez was able to help resolve the issue. Just know i wont be staying here until these things get cleared up. Good luck .

1. Friendly staff but somewhat inexperienced The hotel’s check-in time was 3 p.m., so I left my luggage and went out for a late meal. When I returned around 4 p.m., I was told the room was not yet ready. Strangely, the printed slip showed that my room had been changed from the 10th floor to the 8th floor. It felt as though my original room had been given to someone else and I was reassigned to a room that wasn’t prepared. After waiting about 15 minutes, I finally went to the room, but the key didn’t work. It turned out the key hadn’t been registered properly, so I had to get new ones. The problems didn’t end there—by 10 p.m. I realized the air conditioning wasn’t cooling properly, so I reported the issue and was moved to another room. The staff were kind enough, but overall their handling felt inexperienced. 2. Clean hotel but inconvenient due to construction The facility on the beach side in front of the hotel was under construction, which meant direct access from the lobby to the beach was blocked. If I were the manager, I would have created a temporary passage, but instead it was completely closed off, forcing guests to exit the hotel and walk around the wall to reach the beach. On top of that, the beach itself was poorly maintained. Even during construction, I believe the beach should still be managed. The room itself was clean, with tiled floors that made it easy to use after water activities without worrying about dripping water.

Beds were very uncomfortable. Pool closes at 8pm.. Should close at 9pm as its still hot at 8pm. Restaurants wernt open. Bar by the pool was only open for 1 day. No activities like they said they had.