Hegoalde Chalets

"Went in to my room and the air conditioner was not working and the room extremely hot. I called the front desk but nobody answered. Service is terrible"

"Very convenient location. Hotel is very clean and staff is friendly and helpful"

"Location & views were absolutely insane!"

"Perfect location especially when driving. Parking garage is well lit and safe. Close to shopping restaurant and old town. Do visit the Balenciaga Museum in Getaria."

"Fantastic location. We arrived early and room was ready! The rooftop was amazing! It’s everything as described but even better !"

"Was a really great breakfast selection, rooms very clean & central "

"Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel"

"I loved my stay. It was 5 Stars all the way through. Syaff was extremely nice and helpful. The breakfast is worth it it "

"Immaculate accommodations. Wonderful front desk staff. Superb breakfast buffet. All in the heart of the downtown to go try all of the wonderful pintxos available."