Hepburn Bathhouse & Spa Tours

Great Location, But Not for a Peaceful Stay The location is fantastic—an easy walk to Hardware Lane and Bourke Street. If you're planning to enjoy the nearby nightclubs, this hotel is ideal. However, if you're after a relaxing, quiet staycation, I’d recommend spending a bit more and booking elsewhere. While some noise is expected given the central location and proximity to nightclubs, the way it's handled is disappointing. You’re only informed after payment that nightclub noise will continue until 5am, and that earplugs are available—but only if you come down and ask for them. If noise is such a known issue, why not provide earplugs in the room or offer them at check-in? Instead, you're left having to get out of bed, ride the lift down in your pyjamas, approach an unmanned reception desk visible to nightclub queues, ring a bell, and wait for someone to hand you earplugs. Then it’s back to bed, hoping for some sleep. The rooms are not soundproof. You can hear your neighbours talking, showering, flushing the toilet, and even hallway conversations as if they’re happening inside your room. Street noise during the day is minimal, but once the nightclubs start, the bass reverberates through the floors and walls. We were on the 7th floor and still felt it—lower floors would likely be worse. Parking Tip: The hotel is not affiliated with the Citihotel Secure Parking lot located underneath. Pre-booking can save you a bit of hassle. Overnight parking is around $40, which is on par

The view from our room was fantastic One issue was the bathrooms flooded after each shower. Drier did not work well to dry floor mats. We paid money to open the other bathroom only to find it very dirty and dusty. The toilet was not cleaned, the drawers to basin had water marks on them. Dust everywhere Needs more bin liners for all bins. Apart from that it was great. Thank u

Having stayed here before, the view and ease of public transportation to city was great and worth returning to.