Hole Chalets

"Brilliant hotel, staff and location. Room was lovely although warm at night . Breakfast was outstanding especially for us who had allergies/ preferences. We loved the care and attention. Easy to get to from the airport and within walking distance of sights. Unfortunately there was a huge amount of noise every night and we were on the 9th floor. Lots of screaming, shouting and cheering till 4am most nights. Not from hotel or guests but surrounding area. We hardly slept on our last night as we also had an early start. Not sure if this is ongoing but it has impacted if we would return. Appreciate it’s in the centre but this was not trams or traffic noise. "

"The hotel was beautiful, rooms were nice and beds very comfortable. The staff were so very helpful and polite. "

"Staff issues; reception, despite this my 3rd stay with them this year, and multiple stays the past couple of years - there is NEVER a 'Welcome back'. Yes I booked via Hotel.com but I always have to ask them to link my reservation to the Radisson App. NEVER have they said it which it's such a simple thing to do and costs them nothing. Order breakfast room service for 06:30am. No sign, had to leave for airport. Mentioned at reception who told me it can take 30mins. That's fine, but her attitude was horrible. She waked off disgruntled into the breakfast area to cancel my order. How I would have handled that would have been apologetic + offer to give me something to go quickly. Breakfast; on more than a few occassions now the friend eggs have been stone cold. I mentioned it to a staff member who said he would let the kitchen no, but proceeded to clean off some tables and reset them, then wak around the area as if I said absolutely nothing. Just to note the breakfast area is massive, and there were only a handful of tables, so not necessary to clean the table and reset it first, never mind walk from one end to another. I ended up having to say it to another staff member who informed the kitchen. The food menu in the restaurant needs updating. It's pretty awful to be honest - I rarely eat there. "

"Clean, suitable for all ages, quiet, close to transport and city. "

"breakfast is excellent"

"was nice "

"Hotel is in a superb location. Minutes from central station and a huge shopping centre. Rooms clean and well equipped. No issues with fees etc and a smooth experience. There is building work going on outside the hotel at the moment but it didn't impact hugely on our stay. Pool was lovely, small but had options to swim against the current etc. We would absolutely book this hotel again."

"A single room in every sense of the word. Clean and comfortable, excellent breakfast and staff."

"We were upgraded from compact room to a loft. Very clean. Nice and bit more spacious but need to manage the stairs carefully as it’s quite steep. Bare minimum. No mugs or kettle to make hot drinks. Good selection of breakfast with eggs, sausage, salad, bread, yogurt. Location is very convenient as the hotel is inside the central train station. Staff was helpful and friendly. "