Horse Creek Vacations from $618

The room was horrible. Food wrapper behind the fridge, body jewelry on the floor, dirt and dog hair all over. Food crumbs everywhere. The sewage backed up in the bath tub and the toilet which flooded the bathroom twice. 1 washer and 1 dryer. No coffee pot in room as advertised. The phone in the room doesn't work. When I turned the heat on in the room, it made the smoke detector go off. The doors to the outside are never locked. All the doors on the ground floor looked like they have all been pried open at some point.

We love spending time here with our kids. We got married here 15 years ago and it brings back all the good memories. Lots of fun things to do at this amazing place.

I reserved and paid for a room through Expedia. When checking in the hotel employee looked at my daughter in a wheelchair and stated our room was on the second floor. She said there was no elevator only stairs. She also said there were no ground floor rooms available. Since the hotel was booked through Expedia the hotel clerk would not refund our money. Expedia would not refund the money either. We had to leave and find another hotel room. This hotel said we did not give 24 hour cancellation notice. How were we supposed to know there was no elevator only stairs for a disabled person to access their room. I cannot recommend this hotel, especially since their manager would not refund our money. I even contacted Wyndham and never heard back. Horrible customer service! Maybe the ADA will assist me with a refund! Expedia told me the refund would be up to the hotel manager to authorize. Such a run around, So frustrating!