“The executive room was modern, luxurious, and spotlessly clean. The staff were friendly and attentive throughout — except at the bar. When redeeming my wine voucher with VIP access, stuff in the bar ignored my arrival and grabbed the voucher from my hand while still on the phone. A disappointing interaction that didn’t reflect the otherwise high standards of the hotel.”
“The hotel front desk staff, Aleksandra, was very friendly and helpful. She kindly assisted us by contacting the Serbian consulate to seek support regarding visa matters, which was a tremendous help to us. Her warm and enthusiastic attitude left a very deep impression on us.”
“The staff was very responsive and the room was nice. Had a fire alarm that took a long time to be deactivated because there is nobody on site. Also there was no spare toilet paper in the bathroom. While they offered to bring some in a few hours, it seems odd that an extra roll wouldn’t be in the room.”