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"I loved everything! The staff, amenities, restaurants, outdoor seating, pool, everything was lovely. Can't wait to stay here again. Very spacious lobby and plenty of seating everywhere. Great location, easy to get to popular tourist spots and amazing restaurants."

" It is an old property. Some rooms may be better than the others, but ours definitely needs, some work and the toddler area or the play area is dirty."

"Dear Sir/Madam, I am writing to lodge a formal complaint regarding my recent stay at the Taj Mahal Palace, Mumbai, which was booked to celebrate my 40th wedding anniversary. This was a significant personal milestone, and it was extremely disappointing that the experience was overshadowed by repeated service failures and poor organisation, falling far below the standards expected of a five-star hotel. My package explicitly included breakfast, high tea, cocktails at the Palace Lounge, ironing of two garments, a one-way airport transfer, hot and soft drinks, access to the business room, lunch, and dinner. Upon arrival at approximately 2:30 pm, we were informed that lunch was no longer available. At the same time, I reconfirmed our 5:00 am airport transfer and 4:00 am wake-up call, only to be incorrectly advised by reception that the transfer was not included and would incur an additional charge. This was rectified only after I produced evidence of the booking terms. As lunch was unavailable, we proceeded to high tea, which was the only aspect of the stay that met expectations. Further issues arose when we attended the Palace Lounge shortly before the scheduled cocktail service and were told it was full, with an estimated wait of around one hour. As this formed part of the package purchased, the situation was unacceptable. Alternative arrangements were made only after I raised a complaint. I also attempted to reserve dinner at Loya for 8:00 pm, but was offered a 10:00 pm seating "

"Perfect. Staff attentive, but not too attentive, first rate. Best hotel we have stayed in for along while. Location is great also. Breakfast was great, room great, lunch great."

"I stayed at Hotel Aloft for one night. The front desk staff were very good and cooperative, making check-in and check-out smooth and hassle-free. However, the TV in the room did not have enough entertainment options, which was a bit disappointing after a long day of travel. In addition, in-room service was quite slow and took a long time to deliver the items I ordered. Overall, a decent short stay thanks to the helpful staff, but the hotel definitely needs to improve its in-room entertainment and speed of service."

"Very convenient for a short stay in New Delhi, because of its ideal location close to IGI Airport. Food is excellent and the staff is extremely friendly."

"From the second you enter felt so welcomed and went above and beyond. It was a treat 30th wedding anniversary but was so worth it 💗"

"Work creating noise while I tried to sleep before my night flight. Had to call 2 times to the front desk to stop work in or around 5th floor "

"Excellent hotel Great location close to the airport but they don’t have a shuttle!! "